I would contact Ford corporate headquarters, and tell them the dealer screwed you out of an NHTSA recall. This is not optional, but mandatory that they fix the problem for free.I bought a used 2015 Transit from a chevy dealer about 500 miles away, a couple weeks after purchase, back home I noticed vibration and I took it to a local dealer, they said the drive shaft was bad and it would be repaired under recall, after 2 weeks of waiting I called them back and they told me it was not going to be repaired under recall because it was previously fixed and I had to pay out of pocket. I paid 1200$ (discounted from 1600) for a new drive shaft, and now I just recieved another recall notice, saying that it's now been flagged again. I feel like some kind of reimbursement is due from ford. I don't even know what repair the dealer did, but I do have all the paper work, the part numbers are listed below:
CK4Z-4635-A, KIT B, 39.05
CK4Z-4R602-BK, SHAFT A, 1037.00
JK4Z-SA669-A, DAMPER, 73.83
No idea if this is the "final" U-Joint fix or what.. I did notice after the repair that the transmission is a bit "jerky" at low speeds, down in first gear, in start/stop conditions sometimes the rear end will violently jerk like I got hit by something. Truck's got 114k miles on it. It was a super clean truck, body and paint are great.
I don't know if I have any recourse or who I should contact about this.
Lol hilarious, I really did get the shaft! The drive shaft! haYou should at least have gotten a T-shirt out of this that says “I got the shaft from Ford.” The good news is, since you went to a dealer, surely they used the proper lube.
But seriously, the “damper” on your list is not the dreaded “guibo,” the subject of the recall, rather it appears to be a damper for the rear axle. The question is, what led them to determine that damper was bad, and a true “gold-star-deserving” dealer, might have handled the repair/replacement of the driveshaft itself differently, given that there is a renewed recall and Ford is really on the hot seat (was the service after the latest go-round on this? On or about Oct 31, 2019). These things have been in a “emergency-non-emergency” status for, what, nearly 2 years now (or has it been longer?). NHTSA isn’t breathing down Ford’s neck about a vibration nuisance, there is a real safety issue involved.
It would be interesting (or crucial) to know what the dealer 500 miles away actually did, or didn’t do. Did your local dealer use this logic: surely the other dealer fixed the guibo, but problem persists, so it must not be the guibo, so let’s just start replacing a bunch of other parts to see if we can accidentally eliminate the problem.
While I know only a little about that rear damper that was supposedly replaced, what would also worry me is that, the new symptoms you mention sound like what it should be “damping out.” Did they F that up too? Or is the rear diff going out too? THAT might truly need to be on your nickel.
Yeah, Ford may have to pony up, but you better have your ducks in a row. And yes, you probably need at very least the Regional Tech Service Rep involved. It would be super if they went “above and beyond” for a change, and fixed you up completely.
P. S. Might be a good time to NOT have oversized wheels and tires on this thing...or other drivetrain mods.