Might be a good idea to call.
Support | Truma
I doubt if they won't service a grey market DIY if they will supply parts. They might not even sell parts for DIY service if you have a US factory built vehicle that came with one.
When the Canadian Co. runs out of the liquidation inventory they purchased, I'd think they won't be able to provide parts.
Hey, Tom here from TrumaHeaters.com. I just wanted to address this. We ran out of components to support full kits about half a year ago, We have a strong relationship with a German Truma distributor, that has been providing us with parts. The trouble is and always will be cost affective Trans-Atlantic shipping. We will support our customers for as long as we can for parts (years, not months), several of our customers have had no trouble ordering individual Truma components (ducting, etc) from both Winnebago and Airstream dealers as an alternative.
We also prepared early on to shelve 10% of our inventory in anticipation of warranty claims, freight damage, freight loss, accidental damage after the fact.
We have been around for about 20 months and have shipped a large number of units. (I don't want to get into the numbers on a public forum)
Our warranty claim stands at 0%
0%!!!
It's simply amazing what a high quality reliable product the Truma is.
Yes, we have had some growing pains, figuring out packaging, missing a piece here or there, shipping an incorrect part. All of these have been improved. quality Instapak packaging, heavy duty double wall boxes, staging shipments.
What disappoints me is Truma NA opinion of the DIY/Aftermarket world. We have proven over and over again the aftermarket/DIY install world that is prepared to spend this kind of money on a quality product is excellent and the installations are more planned out and careful than a factory install. Truma Germany knows this, but Truma NA fears the US lawsuit culture and just wants to leave the liability on the van builder.