You guys are not going to believe this!!!

OK 10AM this morning Frank Olbrich the regional FCC rep calls (the one who was supposed to call me a week ago and I have left messages for everyday and have even contacted his supervisor and he still had not called back. He says I see your van has been sold to you and now I can assign the 3yr/45,000 mile scheduled maintenance pkg. I said no frank I still don't have my Van. He says OH! I said that is not why I have been calling you with no reply and that is not what the new case # is for. He said what new case #. I explained the whole situation again and he said he could not help me he did not have that info.30min later I said frank I am done the new case # assigned to you, after I asked it not to be, is about locating and getting me my van get me someone who can get the information that is your job. He said let me see what I can do and put me on hold. After about 3 min he came back and said Randy would be contacting me. I asked when. He said this afternoon within a couple hours.5:45PM Still no call regarding my case. Call FCC with my case number as instructed when not contacted. FCC rep puts me on hold reviews case says Well frank contacted you about the case today. I said no frank contacted me about my old case & knew nothing about the case# I gave you until I brought it to his attention. and was not helping me again. He said he would note that on the case said he was transferring me to the rep if I got voicemail leave my old case# name and info and someone will call me back tomorrow. I asked are you transferring me to frank he said yes I said that will not work. I need some one who can help me, Please! He said that a supervisor was supposed to contact me and that did not happen and that this was the only recourse he had for me. He assured me a supervisor would contact me tomorrow.

1/14/15 10 AM I call Norfolk Southern talk to Alan explain the situation and give him the number I have he says that is not a railcar # he asked if I had the last 8 of my VIN handy I said yep and gave it to him less than a minute later he said your van is on Ramp 17C awaiting a railcar it will be loaded today or tomorrow and within a week to 10 days my van should be at the distribution center depending on which one it is. I thanked him he said if I did not get anywhere with ford call back in a couple days and he would give me the railcar #.

So Deanne the ford Sales Rep Supervisor. Lies to me and my dealer again! My Van is Still not on a railcar.


1:30PM Still no call from FCC so I call them they say its still early and that Randy is supposed to call today with and update I said I expect the call soon because I should not have to wait for another day. Stop by dealership to talk to sales manager he is not there but my salesman is . Pete we have a problem! He knew I was pissed. I told him Deanne Lied again. My van is not on a rail car it is still on a ramp @ Norfolk southern as of this morning. He said I'm sorry but I'm just telling you what was relayed to me. I said I know but this is unacceptable. He agreed but said there is nothing he could do but email Deanne and enquire about it and demand she call me asap because he doesn't even have her #. I said ok and what are we going to do about my van.we spent the next 20min trying to find phone #'s and arguing about the process (I educated him quite a bit about this Bullshit.) The phone rings it is Deanne. Pete says he is sitting right here with me and tells her that I know for a fact that my van is sitting on a ramp at NS and not in a railcar as she had stated. She says well I don't know where he got his information but he has no idea what is going on with this and goes into a 10 min rant about the railcar this railcar that loading yards and how they park them and load them and they cant get railcars. I say BULLCRAP Pete motions his hand to me to stop so I do. Deanne proceeds to tell him I should contact FCC because they are the best ones that can help me know. Pete thanks her and hangs up. I said Pete everything she just said is a lie my van sat at the plant until 1/10/15, this has nothing to do with the rail company and railcars you have vans that were built after mine that are here! He said I understand that but she does not know what she is talking about and is not going to be able to help us. He says my best bet is to keep in contact with the guy at NS and the minute I know the van is at Mechanicsville call him and he will contact the trucking company to get it here asap. I then said well my van is suppose to be visible on Oasis again can you track it he tried no he can not. So it is still only visible to the higher ups. I asked can he track the van he has got coming that is one VIN number earlier that was built the same day as mine he says he says yes but it was delivered here yesterday. My jaw hit the floor and I almost punched the wall. He again said I am sorry but I have absolutely no control over this he tries to print the vin history report for that van at my request to compare it to mine but on oasis it is still listed as IN PLANT but is sitting on the dealer receiving Lot. I can not believe this!!!!!!! I finish my day still no call from Randy call FCC twice all they keep doing is transferring me to Franks voicemail I don't know what to do next.