You guys are not going to believe this!!!

22245 Views 74 Replies 15 Participants Last post by PeterR, Feb 19, 2015

BW5

Discussion Starter · Jan 9, 2015

I can not believe this My dealer just received 2 transits that were built 16 & 17 days after my transit(12/18/14 & 12/19/14 vs. 12/2/14) and mine sits, paid for, at the rail yard waiting for a railcar to be shipped. I don't care what I have to do this is needs to be explained to me. Pete and crewvanman add this to your list of WTF!!!! The other part of it is one of them is a diesel that THEY DID NOT EVEN ORDER!!!!!!! Ford just sent it to them per the commercial sales manager. If anyone has any info on how to contact anyone who can help me with this please do. The ford regional customer care rep will not even return my calls when he was supposed to call me Tuesday with an update on my van. I am going to call every number I can find for ford today until I get some one who is willing to help me with this. I CAN NOT BELIEVE THIS!!!!!!!!!!

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CrewVanMan

· #12 · Jan 10, 2015 (Edited)

BW5

I have your VIN....FKA36159 and it looked to clear ETIS 12/2/2014.
Is your Transit at the Kansas City plant location or the regional distribution center?

Go to your dealer, Maguire Ford, and get them to print the VIN history on your Transit. I need to know where it is NOW......exact location.
Ford has control of the Kansas City plant distribution, but the regional center has control once it is offloaded from the rail car.
If it is at the regional center, they can call and get it delivered by SPECIAL REQUEST.

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CrewVanMan

· #13 · Jan 10, 2015

BW5

Going back to your post #9 in this discussion........

There is a STATUS REPORT for your TRANSIT. You may have paid your dealer for it, but not sure they have paid Ford for it yet. Why would they pay them for a vehicle not delivered yet? They just put your money in the bank and waiting on the TRANSIT to get there. For your purpose, you bought it in 2014. Does not mean they paid FORD!
How can they be charged a floor plan on a car not on the lot? PLUS your TRANSIT is NOT DELIVERED!!!!!!

I have asked my Commercial Fleet contact to see what he can do about locating the Transit. Should have a answer by MONDAY or SOONER!

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CrewVanMan

· #18 · Jan 10, 2015

PeterR

You are correct about the 2 different reports. The one that you show...

Track a Vehicle by VIN is a complete report on that vehicle. It should follow it from the order at the dealer and the creation of a VIN until it is delivered

Daily Status Report is a report generated for the dealer to tell them the status of ALL their vehicles on a SPECIFIC DAY

The dealer can print these reports at any time. Usually just use the Daily Status Report as they can see ALL the vehicles at one time.

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CrewVanMan

· #20 · Jan 10, 2015 (Edited)

BW5

Do you have a local TV station who has a investigative reporter(s) who respond to viewer problems and complaints? If so, contact them and tell them you ordered a Ford Transit, paid for it, and now the dealer tells you that can't help you get it delivered to you.

If you really want to make things happen, have the investigative reporter show up with you and let them hear the same explanation as you get from the dealer. Then it may go on a local report and it can be put out to the masses.

If I was the dealership, I would find a auto transporter and have it picked up directly and delivered to you.

PeterR

This will have more effect on getting his TRANSIT than the constant contact with Ford or their representatives. If the public sees that Ford and their representative dealers do this to PAYING customers, they may skip going to the FORD dealer and look at other competitive vehicles.

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CrewVanMan

· #22 · Jan 10, 2015

PeterR

In answer to your post #19 ........

Would love to see the Track a Vehicle by VIN report
I would hate to be a dealer and say that" I can't locate a TRANSIT that you paid for"

Hoping my Commercial contact can access the VIN so we will know what's going on with BW5s Transit

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CrewVanMan

· #31 · Jan 11, 2015 (Edited)

Passed by the Forney Distribution Center yesterday and they were unloading some Transits. I made a pass around the back of the lot to get a better view and saw something that we on the forum may not have considered about delays on our vehicles......

Wrecked on the lot!

Now here was a Focus that was back in a area by the inspection building that had front end damage. I am sure that they may have some accidents on the lot in Kansas City with all the movements of Transits on the lot.

Is BW5s Transit in this situation? All excuses about it being at the lot and not moved?

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CrewVanMan

· #47 · Jan 13, 2015 (Edited)

BW5

Have a guy at the Kansas City plant going to check the yard tomorrow for your Transit. They have your VIN so hopefully he can spot it.

My Fleet dealer contact in AR tried to locate your Transit through the system and it would not come up. He said the dealer should not have shown it AS SOLD in the system before it was delivered so it could be tracked in the Ford system even though you paid for it. Your dealer IS CORRECT!
If they key it in as SOLD, IT goes off the DAILY STATUS and the TRACKING BY VIN system

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CrewVanMan

· #49 · Jan 13, 2015

My Commercial Ford dealer contact in North Little Rock, AR does not show his vehicles as SOLD until the vehicle reaches the dealership. The Ford system considers the vehicle to be on the dealers lot when keyed as 'SOLD'

If you decide you want your Transit without the hassle of the Railroad mess, North Point Ford in North Little Rock, Arkansas gets their TRANSITS delivered directly from the Kansas City plant. They are loaded at the sorting yard and take the 7 hour trip to their dealership. If you are having it upfitted, they use a local upfitter instead of having it sent from the plant directly to the upfitter, where it can sometimes sit for 2 or 3 weeks waiting to get fitted. They do a lot of Commercial orders on the Transit and can do your individual order and have it delivered to your local dealer or get it faster at their dealership by flying in and driving home.

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CrewVanMan

· #50 · Jan 13, 2015 (Edited)

PeterR

In answer to your question on post #48.....

It is hard to track once off the Ford system. You nearly need to go through the various areas to find it......plant, then railyard, rail car, regional distribution center

The Transit has made it difficult for Ford to handle transportation the same way as other vehicles. Mainly because of the extended heights & lengths. And now with the shortage of special rail cars, they are sometimes going around in large circles trying to get back to the Kansas City plant.

As far as the 'REPORTS' some salespeople do a lot of followup with their customer during and after the sale. My Ford dealer contacts try to keep their customer informed about their vehicle from order point to delivery. Sometimes that means getting their customer's email and sending them updates using the DAILY STATUS REPORT about their vehicle. How would you feel if you got a WEEKLY REPORT on your TRANSIT via email?

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CrewVanMan

· #52 · Jan 13, 2015

Information by VIN is still in their (FORD) system, it just loses access on the tracking system for it at the dealer level. When you go through the Ford Customer Care service, they go to a different source to get the information that the dealer does not have access.

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CrewVanMan

· #66 · Jan 18, 2015 (Edited)

BW5

When you finally get your Transit, take it to a GOOD BODY SHOP and have it checked over for ANY DAMAGE. I think the only reason it has sit on the lot that long is it might have been damaged.

As in one of my prior post on the Forney Road Distribution Center where they offload cars going to Northern Texas, Oklahoma, Arkansas, and Louisiana areas there was a wrecked Focus parked near the large warehouse building that is considered a mechanics shop. Passed by there on Thursday and it was still sitting there with the window sticker on it. Was probably a dealer ordered car but they probably have to wait for a insurance company to check it out before moving it out for repair or out to a auto auction for sale. Same thing that happens when they get a hail storm at the distribution centers and on the dealership lots.

In 1984, a personal friend of mine ordered a fully loaded Mustang GT convertible. It had a long delay and when it finally arrived, it had rear end damage where it looked like another car had hit it. Hard enough to move the bumper and scratch it pretty deep. Dealer said they would repair it, but he told them to order another car.........would not take it damaged/repaired. After a long fight with dealer and FORD, they finally ordered him another car. THAT car is NOW a TOP LEVEL GOLD Mustang Club of America judged car.

ALL the excuses and NO real reasons for the delay, be sure to CHECK IT OUT!

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CrewVanMan

· #70 · Jan 22, 2015

BW5

Remember................................BODY SHOP!

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