"I am putting myself to the fullest possible use, which is all I think that any conscious entity can ever hope to do."
2001: A Space Odyssey
2001: A Space Odyssey
Dear BW5,I can not believe this My dealer just received 2 transits that were built 16 & 17 days after my transit(12/18/14 & 12/19/14 vs. 12/2/14) and mine sits, paid for, at the rail yard waiting for a railcar to be shipped. I don't care what I have to do this is needs to be explained to me. Pete and crewvanman add this to your list of WTF!!!! The other part of it is one of them is a diesel that THEY DID NOT EVEN ORDER!!!!!!! Ford just sent it to them per the commercial sales manager. If anyone has any info on how to contact anyone who can help me with this please do. The ford regional customer care rep will not even return my calls when he was supposed to call me Tuesday with an update on my van. I am going to call every number I can find for ford today until I get some one who is willing to help me with this. I CAN NOT BELIEVE THIS!!!!!!!!!!
Per the post I just did to BW5, I believe you are referring to a "Track a Vehicle -- Full History" report, similar to the one Sweetb728 posted (link above -- Edit link below too). Is this correct?BW5
I have your VIN....FKA36159 and it looked to clear ETIS 12/2/2014.
Is your Transit at the Kansas City plant location or the regional distribution center?
Go to your dealer, Maguire Ford, and get them to print the VIN history on your Transit. I need to know where it is NOW......exact location.
Ford has control of the Kansas City plant distribution, but the regional center has control once it is offloaded from the rail car.
If it is at the regional center, they can call and get it delivered by SPECIAL REQUEST.
CrewVanMan said he saw a Focus on the lot, not a Transit.Was it Ingot Silver, MH, 148WB, with Alloy Wheels?
Yeah, I understood about their (supposed) inability to access your vehicle info. by the VIN. I don't buy it, but maybe Ford cuts off their computer access to your VIN after a complete sale, as you suggest.PeterR, re-read post #36 my salesman said he does not even no what that report is and even if he did they can not get any info on my van because they paid ford for it. The sales manager the other day tried and was unsuccessful they have no way to get info on my van now at the dealership. They have to call others to get it.
But their apparent claim that they have never seen a "Track a Vehicle by VIN" report is difficult to believe IMO.Yep he did not know anything about it. But like I said he and the sales manager tried every avenue the knew of including the previous sales manager they tried every avenue they knew of within their system to find my van they cannot get any info on my van now thru their software.
Any progress today on BW5's plight? ThanksPassed by the Forney Distribution Center yesterday and they were unloading some Transits. I made a pass around the back of the lot to get a better view and saw something that we on the forum may not have considered about delays on our vehicles......
Wrecked on the lot!
Now here was a Focus that was back in a area by the inspection building that had front end damage. I am sure that they may have some accidents on the lot in Kansas City with all the movements of Transits on the lot.
Is BW5s Transit in this situation? All excuses about it being at the lot and not moved?
After going up the chain of command at Ford I finally got some help from the national customer service manager. She was very helpful and was able to tag my van for rush delivery. (There is a special term for it but I forgot what it was) Apparently this is an option if the process has taken more than 12 weeks. My van was ordered in October, built on November 16 and delivered today. The van did not go on a train. It was driven on a flatbed from Kansas City to Colorado. All the while the dealer never knew of it's whereabouts or when it might be delivered. The customer service manager knew exactly where it was when I called her over the last few weeks. There seems to be a disconnect between Ford corporate and it's dealers.
The van looks and drives great. I'll post a quick review in a week or two in the general forum.
Thanks for the follow up. At what level in the Ford corporate hierarchy do you think someone can track a Transit in this situation? Certainly the VIN is in the system someplace, if only for warranty purposes, and maybe sales totals for the dealer etc.. What else?BW5
Have a guy at the Kansas City plant going to check the yard tomorrow for your Transit. They have your VIN so hopefully he can spot it.
My Fleet dealer contact in AR tried to locate your Transit through the system and it would not come up. He said the dealer should not have shown it AS SOLD in the system before it was delivered so it could be tracked in the Ford system even though you paid for it. Your dealer IS CORRECT!
If they key it in as SOLD, you goes off the DAILY STATUS and the TRACKING BY VIN system