Deisels take a lot of oil because some use the oil as hydraulic fluid for injector pumps. It goes through a high pressure oil pump which feeds high pressure oil to the injectors. At least that's how it was on the old Ford 7.3 and I assume still is the main tech. The old school mechanical pumps (off the crank, like the old Ford IDI engines) make a lot less power, and are a lot more reliable.
I also laughed at my buddy last week. He sent me a text explaining how livid he was that the dealership couldn't get his drain pan plug off, and said the last people tightened it too much. They were the last people who changed the oil... And I've told this friend time and time again to change his own oil it only takes 15 minutes if that. I said he should chill out, he has no one to blame but himself for taking it to them.
All that said, i would guess 90% of oil changes go just fine at the dealership.