Ord R2X 10/11/21 bal out 7/12/22, Ord W3U 7/14/22 Av Gray BLIS/360/ACC/Dual Note Horn, waiting....
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So any idea how we'd get a Case Number without a VIN? This seems like a pretty major gap in Ford's support process.
Waiting on a 2022 order?
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They have your order code and the dealer sales code so they can look up your order.
Right, they've never had a problem looking up my order.
It's getting a case/claim number assigned to those of us "unscheduled - clean" without a vin number is the next hurdle that I know of.
If things continue going this direction, I think that having a case/claim number could be helpful but that's just my somewhat-desperate opinion.
If they're taking this approach before my order is officially balanced out/cancelled, I can't imagine they would be more helpful/sympathetic after it's cancelled.
I haven't heard back from Alandra yet but that's the next little project that I'm working on and will report back if I hear anything!
I replied to her email politely but very directly.
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They are still showing our 7 allocations for WEEK of June 30th in the WBDO order system. We know a few forum members who got a email and contact from their dealer on getting a VIN and build date in the past week. So I think keeping the pressure on Ford through the contacts you are making are having some results.
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You have had 7 allocations for a number of weeks (or at least some). When was the last van you had that got Scheduled? How many were scheduled in the month of June?
Interestingly, I have a VIN and a case number and Alandra has not yet responded to the email I sent 5 hours ago. It seems that the Customer Experience Team will respond promptly to report that you have no standing but won't answer at all when you have standing and attempt to understand the claim process...
I called the customer experience team and I have a vin but scheduled for the last day of the last week of MY22 production as far as I have heard. I gave the person I spoke to my info and the looked my order up. She said since I was scheduled to be built she could not start a case for me since I am currently on track. She then transferred me to the marketing line I have called many times before.
Wait! What? That is Orwellian.
The folks who don't have a VIN can't start a case because they don't have a VIN!
The folks who do have a VIN can't start a case because they have a VIN and are "on track" (despite being jerked around for months).
You can't make this stuff up.
Is Ford run by the Stasi? (/s - that's snark for those who didn't pick it up, no need to jump ugly)
Checkmate!
and Kafkaesque.
Indeed, Kafka is more on point.
Thanks for the memory nudge.
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I called Customer Service last week for a check in on my order status. When the agent told me that I was still in unscheduled clean status, I mentioned to her that I was told about 3-4 weeks ago from my dealer that my van wasn't getting built and voiced my frustration with being told by CS that the dealers know more and to take their word for it and still be told by FMC that I'm going into production any day now. I then asked if they could give me a case number and they did. Then I called the nice lady in the case handling department and voiced my frustration on my van not getting built but that the dealer was standing by ready to take my order for the identical 2023 van with the same options for $6k more. She told me someone would be reaching out to me. I'm doubtful I'll hear anything..........
2021 W2X High Roof Cargo T350, 148", EcoB, AWD, Avalanche Grey
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Maybe call your dealer? We'd just be guessing or making stuff up.
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Try and see if you can pull up your online window sticker as that will tell you the Transit is in production. You can pull it up within 10 days of your projected build date.
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Our last NEW scheduled vans were over 2 months ago. We will have 21 Transits built and delivered in June if the ones at the plant are delivered by the end of the week. There are 25 Transits scheduled for build in August so far with last dates showing August 18th to 19th.
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not to be an ******* but I have been able to see my window sticker since the third week of march as that was the week before production, it went into the actual week of production on a monday and then on tuesday I got a push back production letter. I can still and have always been able to see my window sticker, for me it means less than nothing. I am fairly convinced that there are no firm clues or relevant information gathering tools of finding out whats actually happening. The dealer knows what I do, many delays with no end in sight. My ONLY glimmer of hope is people like BEZ who got their builds.
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I've been able to see my window sticker for about two weeks already. It looks like the blend date is June 22nd.
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Probably need to check with your dealer as your Transit should be at the end of production. They can look at the Vehicle Visibility report and it will tell them exactly its status.
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