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2022 XLT Low-Roof Passenger (ordered Oct 2021, received May 2022)
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Just got off the phone with Ford. My van build week date has been moved up to August 1st. Last week it was week of August 15th. Hoping it stays at August 1st.
FWIW, back in May they moved my scheduled production up two weeks and it stuck. I just assumed they didn't have parts to some scheduled that week but had parts for mine so they slotted me up. If memory serves me correctly, it happened around the same time people with the power sliding door were getting their orders pushed back.
 

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we went for a nice drive yesterday in the convertible since it was one of the first nice days we have had in weeks. we drove past several dealers of all marques as well as 2 separate Ford dealers. every lot is kind of thin for every brand, not much inventory at all EXCEPT for both Ford lots (as well as my ordering dealer). all the Ford lots literally are totally empty--zero inventory. only vehicles on the lots are outside the service bay doors (and not many either). so that means to me that Ford is doing a much worse job than everybody else in managing these trying supply chain times. My wife asked me if Ford was purposely trying to put their dealers out of business so the problem just goes away rather than dealing with/fixing the dealer network-----hmm--that is a good question.
 

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2022 T350 XL HR
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we went for a nice drive yesterday in the convertible since it was one of the first nice days we have had in weeks. we drove past several dealers of all marques as well as 2 separate Ford dealers. every lot is kind of thin for every brand, not much inventory at all EXCEPT for both Ford lots (as well as my ordering dealer). all the Ford lots literally are totally empty--zero inventory. only vehicles on the lots are outside the service bay doors (and not many either). so that means to me that Ford is doing a much worse job than everybody else in managing these trying supply chain times. My wife asked me if Ford was purposely trying to put their dealers out of business so the problem just goes away rather than dealing with/fixing the dealer network-----hmm--that is a good question.
See this is weird because Im pretty sure we're "relatively" close to one another and my local is the opposite. Tons of stuff on the lot but almost all of it's sold
 

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I live in the suburbs of a bigish city and there are a ton of car dealerships here, all have very low new car inventory but my ford dealer has less than 40 new cars and trucks and this is a dealer that normally has hundreds. there is a lot of used cars and they have even spread them out to make it look fuller. high end brands like range rover, jag, mercedes, maseratti, even the bentley dealer has practically no new inventory each one of these has less than ten vehicles. even hyundai and kia who had been staying on top of it this time last year are depleated. theres a big very posh mazda dealership and everything they have is out front so five cars/suvs and maybe one inside up on the 2nd story glass floor. I doubt this is Ford trying to cripple their dealer network. it's public info now that the big plan is to scale back dealershps not only at ford but just about everyone. Ironically my Tesla dealer, who is not suppose to have inventory and youre suppose to order online and go to delivery center/dealership, has by far the best inventory. there must be 25 model 3's and over 15 y's just a few s's and only one X but still by far the best stocked dealership around here.
 

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The following applies to those of you with an "unscheduled-clean" status.

I followed the steps outlined in @nmiller85 's excellent post regarding the Customer Experience Specialists at

866-631-3788 extension 79460

The first voicemail that I receive is for Alandra Robertson. In her recorded message she recommends emailing her for the fastest response at

[email protected]

I left her a voicemail outlining my situation and sent her the email copied below. I'll remove the information unique to my order and replace them with an underscore. Feel free to use any or all of the content below to email Alandra (sp?) and hopefully get a case number assigned to track your correspondence with Ford. I understand that not everyone with an unscheduled - clean order has the time to bother with this kind of thing but personally, at this point, if this kind of small effort saves me $6,000 over an identical 2023, it's worth it.

Good morning, Alandra Robertson.

I hope this email finds you well! I left you a voicemail this morning and wanted to follow up via email. On __, I ordered a 2022 Transit through salesperson __ at __ Ford in ___.

Sales Code: _
Order Code: _

My dealership is unable to provide me with any additional information regarding this order other than it is scheduled for production with a status of "unscheduled - clean."

As I'm sure you're aware, orders are already being taken for 2023 AWD Ford Transit cargo vans. An identical 2023 AWD Ford Transit cargo van would cost me roughly $6,000 more than the identical 2022 AWD Ford Transit cargo van that I ordered on _.

I've made countless phone calls to Ford Customer Relationship Center with no luck. They are unable to provide me with additional information and continually refer me back to my dealership.

Please contact me at your earliest convenience to discuss my current 2022 AWD Ford Transit cargo van order. Ordering a 2023 van that may or may not ever be produced for $6,000 is simply unacceptable and out of the question.

I understand that it may be difficult to start a case regarding this vehicle without a vin number but it is necessary that my concerns be noted and recorded to stress the seriousness of this situation.

Thank you in advance for your time and understanding,
__
 

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The following applies to those of you with an "unscheduled-clean" status.

I followed the steps outlined in @nmiller85 's excellent post regarding the Customer Experience Specialists at

866-631-3788 extension 79460

The first voicemail that I receive is for Alandra Robertson. In her recorded message she recommends emailing her for the fastest response at

[email protected]

I left her a voicemail outlining my situation and sent her the email copied below. I'll remove the information unique to my order and replace them with an underscore. Feel free to use any or all of the content below to email Alandra (sp?) and hopefully get a case number assigned to track your correspondence with Ford. I understand that not everyone with an unscheduled - clean order has the time to bother with this kind of thing but personally, at this point, if this kind of small effort saves me $6,000 over an identical 2023, it's worth it.

Good morning, Alandra Robertson.

I hope this email finds you well! I left you a voicemail this morning and wanted to follow up via email. On , I ordered a 2022 Transit through salesperson at Ford in _.

Sales Code: _
Order Code: _

My dealership is unable to provide me with any additional information regarding this order other than it is scheduled for production with a status of "unscheduled - clean."

As I'm sure you're aware, orders are already being taken for 2023 AWD Ford Transit cargo vans. An identical 2023 AWD Ford Transit cargo van would cost me roughly $6,000 more than the identical 2022 AWD Ford Transit cargo van that I ordered on _.

I've made countless phone calls to Ford Customer Relationship Center with no luck. They are unable to provide me with additional information and continually refer me back to my dealership.

Please contact me at your earliest convenience to discuss my current 2022 AWD Ford Transit cargo van order. Ordering a 2023 van that may or may not ever be produced for $6,000 is simply unacceptable and out of the question.

I understand that it may be difficult to start a case regarding this vehicle without a vin number but it is necessary that my concerns be noted and recorded to stress the seriousness of this situation.

Thank you in advance for your time and understanding,
__
Thanks. This is easy enough to do, and hopefully gets some attention. Thank you for the script!
 

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sent email. I will report any communications.
Thanks for sending that! Unfortunately as @Denwen mentioned, she's emailed me back already that she cannot start a case/claim without a VIN number.

I've got to imagine that getting at least three emails sharing the same concerns has got to be attention-grabbing at the very least.

I've replied requesting a case/claim number regardless of the lack of vin number seeing as the lack of vin number is the reason I want to start a case/claim lol.
 

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I emailed too. I expect the same response but I too will push for some sort of official case/claim/record.
 

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I'm sure many, if not all of those that emailed Alandra this morning will receive the following response:

I apologize you are having concerns with your vehicle. I would have to have a VIN number or a case number to see what I could do for you.

If anyone has success beyond this newest road block please let us know.

Additionally, if you decide not to wait for Alandra's voicemail and press "2" when calling 866-631-3788 extension 79460, you'll be transferred to another "Customer Experience Specialist" that will ask for the same order code and sales code. After providing that information, the "customer experience specialist" named Joel that I spoke with gave me the same tired information as always and then suggested I call marketing and that takes you to the same call center that everyone is used to calling.
 
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