FWIW, back in May they moved my scheduled production up two weeks and it stuck. I just assumed they didn't have parts to some scheduled that week but had parts for mine so they slotted me up. If memory serves me correctly, it happened around the same time people with the power sliding door were getting their orders pushed back.Just got off the phone with Ford. My van build week date has been moved up to August 1st. Last week it was week of August 15th. Hoping it stays at August 1st.
See this is weird because Im pretty sure we're "relatively" close to one another and my local is the opposite. Tons of stuff on the lot but almost all of it's soldwe went for a nice drive yesterday in the convertible since it was one of the first nice days we have had in weeks. we drove past several dealers of all marques as well as 2 separate Ford dealers. every lot is kind of thin for every brand, not much inventory at all EXCEPT for both Ford lots (as well as my ordering dealer). all the Ford lots literally are totally empty--zero inventory. only vehicles on the lots are outside the service bay doors (and not many either). so that means to me that Ford is doing a much worse job than everybody else in managing these trying supply chain times. My wife asked me if Ford was purposely trying to put their dealers out of business so the problem just goes away rather than dealing with/fixing the dealer network-----hmm--that is a good question.
Thanks. This is easy enough to do, and hopefully gets some attention. Thank you for the script!The following applies to those of you with an "unscheduled-clean" status.
I followed the steps outlined in @nmiller85 's excellent post regarding the Customer Experience Specialists at
866-631-3788 extension 79460
The first voicemail that I receive is for Alandra Robertson. In her recorded message she recommends emailing her for the fastest response at
I left her a voicemail outlining my situation and sent her the email copied below. I'll remove the information unique to my order and replace them with an underscore. Feel free to use any or all of the content below to email Alandra (sp?) and hopefully get a case number assigned to track your correspondence with Ford. I understand that not everyone with an unscheduled - clean order has the time to bother with this kind of thing but personally, at this point, if this kind of small effort saves me $6,000 over an identical 2023, it's worth it.
Good morning, Alandra Robertson.
I hope this email finds you well! I left you a voicemail this morning and wanted to follow up via email. On , I ordered a 2022 Transit through salesperson at Ford in _.
Sales Code: _
Order Code: _
My dealership is unable to provide me with any additional information regarding this order other than it is scheduled for production with a status of "unscheduled - clean."
As I'm sure you're aware, orders are already being taken for 2023 AWD Ford Transit cargo vans. An identical 2023 AWD Ford Transit cargo van would cost me roughly $6,000 more than the identical 2022 AWD Ford Transit cargo van that I ordered on _.
I've made countless phone calls to Ford Customer Relationship Center with no luck. They are unable to provide me with additional information and continually refer me back to my dealership.
Please contact me at your earliest convenience to discuss my current 2022 AWD Ford Transit cargo van order. Ordering a 2023 van that may or may not ever be produced for $6,000 is simply unacceptable and out of the question.
I understand that it may be difficult to start a case regarding this vehicle without a vin number but it is necessary that my concerns be noted and recorded to stress the seriousness of this situation.
Thank you in advance for your time and understanding,
Thanks for sending that! Unfortunately as @Denwen mentioned, she's emailed me back already that she cannot start a case/claim without a VIN number.sent email. I will report any communications.