This review of Vandoit is based on my personal experience. Looking for negative reviews? You won't find them because Vandoit requires customers to sign a non-disclosure agreement. The minimum fine is $10,000.00 and you are liable for both legal and monetary expenses. To my knowledge, Vandoit and I have no binding contract nor have I received any consideration from Vandoit. Also, I am protected by the First Amendment and the Consumer Review Fairness Act.
The salesman, Miles, asked about hobbies such as biking, surfing, motorcycles, etc. My response was hiking and using my Total Gym. Miles was giddy and said the Total Gym was a perfect fit and could be used inside the van. He even offered ... "flex those muscles". At this point, Miles successfully hooked me and I was sold with those comments.
Unfortunately, I had never driven a van. I reside in a small town in the middle of nowhere Texas and the local dealership had no Transits due to shortages. Also, there are places near that sell travel trailers but the closest motor-home dealer is at least 100 miles away. Eventually, I was able to find a Transit and this van was not for me.
I had difficulty driving the big vehicle. It drove like a boat and was difficult to maintain my lane. To be sure I test drove it on two separate days. Moreover, after seeing the van realized it's impossible to effectively use the Total Gym inside the midroof T350 as promised. Given these new facts I decided it best to cancel the deal rather than drive ten hours and create an awkward situation.
Miles scheduled a call to discuss my concerns. To my surprise the friendly customer service disappeared. I was unaware a gentleman was listening to the phone call. Out of the blue, he chimed in for a tag team event to ambush me. Their goal was to change my mind and sell the van. To Vandoit, customer service is the Vandoit-way or the highway.
They require an extremely large deposit of 10 percent the purchase price. In my case this was almost $8K. My understanding, the deposit is to fund the build. Again, my van was already built and sitting in their facility. I never agreed to purchase a van that was a specific/unique build. Miles said he was breaking the rules.
Vandoit insisted upon keeping the majority of my deposit. However, I can find no paperwork supporting this position. I was deceived by Vandoit and told them to keep the entire deposit to, hopefully, prove a point. To encourage conscientious and ethical behavior. Vandoit has been unsympathetic and uncaring to my plight. They did not think twice about keeping my entire deposit.
Vandoit is associated with Woody's Automotive Group in Chillicothe MO. Like Woody's, Vandoit is nothing more than a used car lot since they sell used vans and take trade-in's. In fact, check out the negative reviews at their official used car lot. There are multiple one star reviews expressing similar issues. Below is a snippet of a negative review for Woody's from Marty Wells one year ago:
I wanted to take a moment to let EVERYONE know about the lying and dishonesty that the folks at Woody's bring to the table when you are wanting to purchase a vehicle....."
The lack of negative reviews at Vandoit shows the power of a $10,000.00 threat in the NDA. I wouldn't trust anything you're told. Based on my experience Vandoit will break the rules or say anything to make a sale because they are a used car lot in disguise. Also, the poor reviews at Woodys prove my experience is common practice. They kept my hard earned money even though the van was misrepresented. Vandoit tried to use the large deposit as leverage. Rest assured, I am not rich and it's difficult to part with almost $8K. This was my retirement savings over a 30 year period and it will never be recovered. More importantly, neither do I enjoy being deceived. Thank you.