Blue Mist 23 HR Ext AWD SRW HD on order
Did your dealer get a signed copy of your preview order along with a copy of your driver's license AND submit to Ford for the COVP confirmation? The COVP confirmation is what gets you the price protection.I need some advice. I did a custom order 2023 Transit and my preview order, that I signed at the dealership, has one MSRP and my window sticker has a MSRP that’s $1500 higher. I preemptively asked my sales guy about this and his said my price was locked in and I have that in a text message. Now he is saying it’s all Ford and there’s nothing he can do.
Anyone else deal with this? What are my options here aside from walking away from the order?
Yes I have a signed preview order and it has a sales code on it so assuming that’s all legitimate. This is all happening as my Transit is set to arrive next week … :/Did you dealer get a signed copy of your preview order along with a copy of your driver's license AND submit to Ford for the COVP confirmation? The COVP confirmation is what gets you the price protection.
This is solid advice.Talk to the dealership general manager. If that doesn't work go to the owner(s). You can bring up going to the better business bureau, local news station, Google reviews, etc.
I just went through the same thing this past weekend while picking up my van. Thankfully I learned so much on this forum that I went in assuming to fight but knew what to say. I pulled out my copy of the COVP order that we did along with the private offer code I had to beat out of the Ford marketing people.Thanks for all the advice everyone, I feel better prepared with all this intel. I’m going to fight this and I’ll let ya’ll know WHEN I win