MyFord Touch radio -- actually received in new Transit

66600 Views 190 Replies 38 Participants Last post by Michael Ophus, Aug 24, 2016

PeterR

Discussion Starter · Dec 23, 2014 (Edited)

Has anyone actually received the current MyFord Touch radio ("MFT") in a recently delivered Transit?

If so, how is it working out for you? Do you have any feedback on any delay that MFT caused in your actual delivery date? Any dealer comments on MFT affecting this roll-out?

So that this thread may keep a very specific focus, please do not post here regarding radios other than MyFord Touch (such as AM/FM CD XM Sync etc. models).

Also please post here only if you have actually received a new Transit with MFT installed.

Thanks for understanding,

Peter

PS -- For those who have not received delivery of their Transit, there are many threads here speculating about MFT causing delays in build and delivery dates. Please post in one of the following linked threads if you want to comment further about delivery etc. delays.

http://www.fordtransitusaforum.com/...ays-transits-specd-myford-mytouch-system.html

http://www.fordtransitusaforum.com/ford-transit-general-discussion/5242-ford-my-touch-question.html

http://www.fordtransitusaforum.com/...on/5489-ford-drops-myford-touch-now-sync.html

http://www.fordtransitusaforum.com/...on/5633-more-delays-my-transit.html#post73145

21 - 40 of 191 Posts

PeterR

Discussion Starter · #21 · Jan 7, 2015 (Edited)

camarina73 said:
. . . is this Carlo calling? . . .

This got me in stitches. Are you thorough? YES! Well done . . .

Where to start? What a bummer, is all I can say again . . .

In my personal opinion, it may be time for Mike Pardue to get familiar with the sound of your voice again, as he and Henry Curtis Ford need to help engineer a solution which works for you and your wife. He is your best point of contact, especially given your recommendation of him. You need an ally on your side, and Mike should be one of them.

camarina73 said:
All and all, I could not have asked for much better in regards to dealership. Mike Pardue at Henry Curtis Ford in Petaluma was very nice and never once got mad for my excessive calls at times but he thought I was a private investigator because I was always one step ahead of him in regards to where the Van was.
. . .

[Edit -- it wouldn't hurt to keep the PI illusion alive here . . . ! ]

I would call him today, see where he is at about this SNAFU, and set up an appointment to meet in person with the Wagon and all your paperwork incl. Ford brochures. It would be reasonable to ask him to come to your house for this, or at least half-way. You could meet at the No Name Bar in Sausalito and have a pint of Anchor Steam! orton could meet you there, as he has done work for Anchor Steam, and lives in the northern Bay Area I believe. Maybe you will have to go to Petaluma, as the dealer should have the entire sales force see this in person. Any regional Ford people who can make it should also be there.

After you call Mike to set up an appt., I would call the best TV station consumer support reporter, and "get 5 on your side" or something like that. KRON? The Bay Area used to have great TV shows who would get in the face of dealers in situations like this. You may never go this route, but it would be good to have the threat of media exposure introduced very early into the discussions, not as a threat but a promise -- "you mess with my car, you face the consequences" kind of a deal . . .

Well, . . . . . now you got my juices flowing, so I will draw my brakes and see what Mike and the dealer come up with. A face-to-face meeting is very important, in my eyes, as all the phone calling in the world does not leave you with the paper trail you may need to construct. Email email email for that IMO, including confirmation of all verbal agreements made with Mike and the dealer. Nothing should be left to the nether world of "he said, she said . . . "

A final question -- assuming that Ford is not able to give you a new dash-mounted CD player, what would you accept as a solution, given that there is an Audio In jack available, and power nearby which you wisely ordered "just in case!"

How much of a rebate would it take to make you go away and be happy? $5,000? $10,000?

Edit -- PS -- A multi-CD player with wireless remote control, tucked in the back some place, is the route I was thinking of taking with my Wagon. Maybe this is a better solution for your sound needs, especially if the dealer or Ford can make you an offer you can't refuse?

PS2 -- sorry for my long post also, hard not to get worked up about this . . .

See less See more

willy1959

· #22 · Jan 7, 2015

My Wife got a new Kia Soul this last April, Her car was one of the first cars not to have a cd, you can not get one. Period. They told her it is a coming trend. She is very into her car audio, it is one of the factors that drives her decision on what to buy. Not having a Cd was something she really had to think hard about. That said I just looked at my paper work, Mine says I have CD ordered like you. If it were not there when my Van came it would not be the end of the world for me. Other than I ordered it, I paid for it, and if this is just another parlor trick I will be mad as ****. Let us know the offers of making you happy. 5 or 10k seems like an awful lot to make some one happy. If its an honest mistake, that amount is out of line, if it is shady practices, well maybe not..

p.s. when the wife's car came in (we ordered it) it was missing the homelink mirror, The dealer said it was an oversight, started to try to soft sell it being missing, but quickly read me as getting upset and said it is something we can add easily later, we will order it and install for free of course. The Soul is spose to be very advanced electronics as well, who knows, but they made it right.

See less See more

Reactions: 1

Epps

· #23 · Jan 7, 2015

I would love to have the new Sync 3, but the photos of the system posted by camarina73 appear to be just like my wife's 2014 Escape? I really do not want to have one of the last MyTouch systems, or even worse the new radio with the old programming?

Epps

Reactions: 1

PeterR

Discussion Starter · #24 · Jan 7, 2015

CrewVanMan said:
rondrond's Transit has the MyFord Touch radio on his window sticker and his van is at the Forney Rd Distribution Center ready for delivery to David McDavid Ford in Ft Worth, TX.

Are your Ford contacts aware of this major SNAFU with the MFT lacking the CD player, as advertised in all of Ford's brochures, dealer order guides, etc.?

If every Transit leaving the factory with MFT lacks a CD player, a major class-action lawsuit is already in the embryonic stage. Make no mistake about this, the sharks will be circling soon IMO . . . [attorneys]

Ford could get real proactive real quick, and maybe minimize the public relations nightmare about to hit them, but if the history of this roll-out proves anything, it seems to be that Ford is blind in one eye, and deaf in the other, or something like that.

Anyway CrewVanMan, any assistance you can lend to camarina73's plight?

Thanks

PeterR

Discussion Starter · #25 · Jan 7, 2015

Epps said:
I would love to have the new Sync 3, but the photos of the system posted by camarina73 appear to be just like my wife's 2014 Escape? I really do not want to have one of the last MyTouch systems, or even worse the new radio with the old programming?

Epps

I don't believe the new SYNC 3 can be swapped into the current 2015 Transit. At least that is what my salesman told me a month or so ago.

Epps

· #26 · Jan 7, 2015

PeterR said:
Are your Ford contacts aware of this major SNAFU with the MFT lacking the CD player, as advertised in all of Ford's brochures, dealer order guides, etc.?

I just looked at the photo's in the two brochures I have on the Transit. The three photos that are in there do not show a CD player. So, it may be that Ford never intended to have a CD in the Transit or it lacks the space in the dash to install.

Most of the Sync 3 photos or videos I can find on the internet have a CD installed with them.

Epps

PeterR

Discussion Starter · #27 · Jan 7, 2015 (Edited)

Epps, Ford's paperwork is loaded with references to the MyFord Touch option including a CD player, including the hard copy dealer order guides which we all have ordered from. I am on the road now, but check my earlier posts here, and maybe on brianvanhouten's 17 Weeks order SNAFU thread, and camarina73's long post, for details. I will post later to summarize things.

Ford has a major problem on their hands . . .

You read it here first!

PeterR

Discussion Starter · #28 · Jan 7, 2015 (Edited)

Epps, following up here, which I think will be easier if I stick to the basic facts relating to the Wagon I have on order, and not speak for others.

The 11/1/14 dealer order guide hard copy I used with my salesman, in the middle of p. 8 says MFT includes a "single-CD" [player I assume!], as part of Option 584, which is the number on my Vehicle Order Confirmation, with a retail price of $1595. This line item on the Confirmation only says "MYFORD TOUCH" without any further detail, which is typically brief IMO for all the line items on this 2-page summary document.

This single fact above is dispositive of the CD player issue for me, and thus reason enough on its own for me to expect that the MyFord Touch coming in my Wagon will have a single-CD player.

Ford offered a CD player. I accepted the offer. Contract made. Basic contract law IMO.

[Edit -- the 1/2/15 dealer order guide still has the single CD listed as part of MFT, as the document posted by fogartykck makes clear: http://www.fordtransitusaforum.com/79849-post6.html ]

I don't have a window sticker yet, nor a build list from Etis, so I cannot confirm these as other possible documents which might contain the "single-CD" reference to which camarina73 refers. Nor do the various photos in brochures really matter IMO -- just my dealer order guide hard copy.

My other posts I referred to earlier were on brianvanhouten's thread on 1/4/15, and these posts were mainly about the Lane Keep Alert aspect of MFT, not the CD player issue, so they are not relevant now. FYI brian's thread is here:

http://www.fordtransitusaforum.com/...ussion/6025-17-week-delivery-no-due-date.html

I will be curious to know if CrewVanMan can dig up any information . . . [Edit Wed. PM -- see new post -- possible wrong radio installed]

PS -- food for thought -- how many Transits are going to be shipped in 2015 without the correct MyFord Touch? Even if the number is ONLY 20,000 units, at $1595 a pop, that adds up to almost $32 million dollars . . . not to mention punitive damages, possible multipliers for intentional false advertising (actual damages x2? x3?), attorneys fees, etc. . . . .

PeterR

Discussion Starter · #29 · Jan 7, 2015

I just noticed CrewVanMan's post that the wrong radios may have been installed in some Transits:

http://www.fordtransitusaforum.com/81537-post16.html

CrewVanMan said:
Sweetb728.........PeterR

I had my friend in Dearborn check . . .

PeterR may need to see if the current TRANSIT owners who are getting their MFT radios have the CD. My contact states the vendor shipped the wrong radios and some may have been installed.

PeterR

Discussion Starter · #30 · Jan 7, 2015

camarina73 said:
By the way My Ford Touch that came in my wagon DOES NOT HAVE SINGLE CD PLAYER as was listed when I ordered it and on the window sticker. I am dealing with the dealer right now on a solution. I think that is unacceptable and Ford should have made the dealer and I know it was removed from the option. I think ford is trying to cover there tracks not showing it as buildable on there site right now for that reason. I will let you know what happens. So for those of you who really want cd player my touch is not for you.

See info. from CrewVanMan which I just posted. You may be able to get the correct radio swapped in?

PeterR

Discussion Starter · #31 · Jan 8, 2015

CrewVanMan said:
rondrond's Transit has the MyFord Touch radio on his window sticker and his van is at the Forney Rd Distribution Center ready for delivery to David McDavid Ford in Ft Worth, TX.

Thanks for your heads up on the other thread about the wrong MFT radio possibly being installed in some Transits. When/if you get any new info. from your Dearborn contact, please let us know.

Thanks,

Peter

camarina73

· #32 · Jan 8, 2015

Just an update on the whole no CD player in my transit with MY FORD TOUCH.
I spoke to Ford customer care today and they set up a claim Number and said a regional ford manager would contact me by tomorrow, I will see where this goes. I do not and will not let this go. It was bad enough waiting for this thing and so frustrating dealing with researching it and knowing more than the dealers that I feel it is my duty to make sure they make this right. CREWMANVAN if you have any input let me know.

Reactions: 2

packerbacker

· #33 · Jan 8, 2015

Looks like Ford needs a new Vendor, First the radios were not ready for the roll out (several months behind) then sent the wrong units!!!! My window sticker states I ordered Myford Touch CD/HD/Sirius/Nav cost was $1,270.00 I myself would not be to upset either missing the CD (Rarely listen to the one I have now) however, would want some kind of discount...say $40,190.00 LOL Like one poster said, CD's are on their way out. Younger generation uses MP3 players and their phones for music now days. Both my Wife and Daughter have a 6 CD player in their Envoys and both do not even work. Perhaps this is what is holding my Van up yet again!! And I thought the Sync3 wasn't going to show up till the 2016 models. BTW what does the HD mean with the radio?? High Definition is all I can come up with???

PeterR

Discussion Starter · #34 · Jan 8, 2015

camarina73 said:
Just an update on the whole no CD player in my transit with MY FORD TOUCH.
I spoke to Ford customer care today and they set up a claim Number and said a regional ford manager would contact me by tomorrow, I will see where this goes. I do not and will not let this go. It was bad enough waiting for this thing and so frustrating dealing with researching it and knowing more than the dealers that I feel it is my duty to make sure they make this right. CREWMANVAN if you have any input let me know.

Apologies once again for my long-winded post yesterday morning about meeting with your salesman and dealer from Petaluma. I got carried away out of frustration with Ford and this entire roll-out (more like a stumble-out really IMO), and I am concerned with what I may be receiving in the Wagon I have on order. I want the CD player also, and encourage you to stick to your guns.

Has you spoken with your salesman Mike Pardue recently?

Thanks,

Peter

PeterR

Discussion Starter · #35 · Jan 9, 2015 (Edited)

See new thread by CrewVanMan on MFT order details:

http://www.fordtransitusaforum.com/...ial-sales-manager-answer-myford-touch-cd.html

alarmist

· #36 · Jan 9, 2015

Interesting numbers. The MFT lists for $2170 and is still on the site dealers use to order vans.

Damien89

· #37 · Jan 9, 2015

alarmist said:
Interesting numbers. The MFT lists for $2170 and is still on the site dealers use to order vans.

Any chance you can post the link for the site?

alarmist

· #38 · Jan 10, 2015

No link. A dealer printed me off a build from the internal Ford ordering system.

packerbacker

· #39 · Jan 10, 2015

I noted that on another thread, I think the difference is I also paid 1,495 for the interior up package... Worded on sticker as... Interior up Pkg Van. so if you do that then the radio must be cheaper???

PeterR

Discussion Starter · #40 · Jan 10, 2015

camarina73 said:
Just an update on the whole no CD player in my transit with MY FORD TOUCH.
I spoke to Ford customer care today and they set up a claim Number and said a regional ford manager would contact me by tomorrow, I will see where this goes. I do not and will not let this go. It was bad enough waiting for this thing and so frustrating dealing with researching it and knowing more than the dealers that I feel it is my duty to make sure they make this right. CREWMANVAN if you have any input let me know.

Any good news from the past business week? Further assistance from the dealer or salesman?

Thanks

21 - 40 of 191 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.