That would apply to warranty work. In the real world, the engine and trans are so common any shop can fix them.Originally Promaster's could only be serviced at certain dealers that were licensed to work on them, sort of like the Sprinters. Has that changed ? If not, travel would have to be planned with approved dealer locations in mind in case of a problem.
I remember when that article came out. They said the Promaster felt cheaper and was less equipped than the Transit. Given that the as tested price of the Transit was about $5K more, and the wheelbase was longer, I would expect it to feel cheaper and less equipped. Some of their comments are relatable, but the whole article seems to have quite the bias to it. Too much of what they write in Car and Driver is influenced by advertising dollars. They make little to no money on magazine sales.Here is Car and Drivers take on the Promaster.