[Covid van de Mic]

As someone said in a previous post about a class action lawsuit, the only one who benefits is the law firm. The lead plaintiff might be made whole, but all of us others will get a fraction of what we deserve, and it wouldn't be able to be applied until a 2025 order instead of getting a van NOW (I don't want a cash settlement, I want a van). The best hope would be for Ford to try to make it go away immediately, but the lawyers wouldn't be happy about that.

If Ford isn't already making plans for carry overs, I think the best bet is social media (hit Jim Farley the CEO and Mike Levine, North America Product Communications Director, who are 2 of the 9 users that @ford follows on Twitter) as well as the Ford auto blogs, and then small claims court. $6k would easily be worth flying out to Michigan for a day from anywhere in the US.

 

[coguzzi]

Boy, I'm sure glad that we didn't buy a lot of conversion stuff that we planned to use in the build! It was really tempting.

wish i could say the same. when i built out the 2020, that i sold, it was beginning of covid and i had a van but could then get no parts. windows being the worst and waited 6 months. So I thought i was being proactive and I have been buying parts since i put my first order in Feb 21 when i saw they were in stock or before inevitable price increase. i have windows, truma combi, fridge, Awning, and a lot of systems just sitting on a shelf but now have no van to put them in 18 months later. i keep trying to tell myself i saved $ since everything is more $ now, but.... Sadly propane tanks are unobtainium right now and i have one for my van but am going to be forced to use it in a sprinter im building for a client. so i guess that is good..

I'd love to know how many of us have been balanced out twice.

im one, i think us in canada are getting the shaft even more so than the 'mericans. Ford sends one every once in a while just so we dont lose the "canada nice" but keep most for the US. My dealer has informed me that we should put in a 2023 order but as it stands right now there is zero allocation for canadian dealers (from regional rep directly)

 

[Trim Shaddy]

Well....it has finally happened. Overnight Ford has moved all of our 'Unscheduled - Clean' orders to 'Unscheduled - Balanced Out' status. That will end any 2022 unscheduled Transits to be built. Now we just need to know what is going to happen with price protection (if any at all) and if there is any build priority for 2022 orders that were not scheduled.

I have been telling our customers to request a build out of their 2023 order and make any changes needed. We may hold off submitting those 2023 orders until Ford gives us direction on the other mentioned questions above. Once we know more details on the 2022 to 2023 transition, I will continue to place a forum thread for those changes.

Thank you the info, hopefully 22 orders get some kind of priority and maybe a little price protection. Wishfull thinking I'm sure, I'm creeping on 11 months of waithing and so frustrated with Ford.

 

[linkb]

Yesterday when I called Ford and was told my van was balanced out the girl told me something interesting.
"If you plan to stay with the same dealer and order a 2023 dont cancel your order, as your sales/order number will carry over for the new model." News to you also?

I got an email a couple weeks ago confirming my 2023 order (my 2022 was confirmed on 10.8.21 and never moved). I talked to my sales rep and she said their regional rep called them and said they had "minutes to get it converted to be in that batch". So they swapped my 2022 to a 2023 on instruction from their regional rep before the 2022's all went to balanced out. She didn't specifically say anything about prioritization, but the fact that the Ford rep called them and told them to swap it over to "be in that batch" sounds promising. She also said they had calls in to Ford about price protection but hadn't heard anything back yet.

I can confirm though, my 2023 order number is the same as my 2022.

 

[Mclovin16]

^sounds like you have one of the few good sales reps.

 

[mikeg]

I got an email a couple weeks ago confirming my 2023 order (my 2022 was confirmed on 10.8.21 and never moved). I talked to my sales rep and she said their regional rep called them and said they had "minutes to get it converted to be in that batch". So they swapped my 2022 to a 2023 on instruction from their regional rep before the 2022's all went to balanced out. She didn't specifically say anything about prioritization, but the fact that the Ford rep called them and told them to swap it over to "be in that batch" sounds promising. She also said they had calls in to Ford about price protection but hadn't heard anything back yet.

I can confirm though, my 2023 order number is the same as my 2022.

I got my 2023 order in through Crossley earlier this week and have the "confirmation" email from Ford as well. Got a confirmation from Crossley that it was submitted to COVP but have not gotten the word that it was accepted. They are going to send that along once they have it.

Confirmed 2022 order, also through Crossley, still in the system as "balanced out".

Order number is slightly different between model years.

My understanding from various sources, including the dealer, is that Ford will do some sort of priority "magic" to help those with "balanced out" 2022 orders move closer to the front of the line. We shall see what this looks like as time progresses.

My order has the Sync4, 360 deg camera, most of the electronic goodies and Eco Boost so may still be slow to schedule based on parts availability.

Fingers crossed for some sort of private order to help with the increase in price as well as some indication of a build date soonish.

And good luck to everyone else out there who got balanced out for 2022 and has decided to resubmit for 2023.

 

[Mclovin16]

I got my 2023 order in through Crossley earlier this week and have the "confirmation" email from Ford as well. ....

did Crossley submit your MY23 order on their own, or did you have to push them to get on it?

Last news I received from Ed was they were waiting for information from Ford to work out the crossover orders and priority issues before submitting MY23 orders.
I feel like I'm already getting hosed from both sides again..

 

[dhagberg]

did Crossley submit your MY23 order on their own, or did you have to push them to get on it?

Last news I received from Ed was they were waiting for information from Ford to work out the crossover orders and priority issues before submitting MY23 orders.
I feel like I'm already getting hosed from both sides again..

@Mclovin16 You will need to reach out proactively to Crossley - use the "crewvanman" username at the dealer email you communicated on previously. He will likely have already built a preview order based on your 2022 that you can then request edits to (such as the Virtual Rear view camera). Then once you're satisfied with the options, send that PDF in to Kayla to get the order and COVP stuff submitted. You should then get a 2023 confirmation from Ford.

I believe they are doing 10+ of these per day. Guessing that's why they are not reaching out proactively, but I have no insight.

You may want to try to complete this today - I read something about a July 15th date to get in the early Prioritization queue - but that is all rumor at this point.

 

[mikeg]

did Crossley submit your MY23 order on their own, or did you have to push them to get on it?

Last news I received from Ed was they were waiting for information from Ford to work out the crossover orders and priority issues before submitting MY23 orders.
I feel like I'm already getting hosed from both sides again and I should probably move my order to another dealer..

Here is the timeline I followed to get me up to this point:

Ed and I worked up a new 2023 order based on my 2022 order a couple of weeks ago as he said that he would for all of his 2022 customers that got balanced out. That process went very smoothly with prompt responses to my tweaks.

I emailed Kayla, Ed (at two different dealer emails) and Rusty on Saturday, July 9 asking that they submit the 2023 order to Ford because I didn't want to wait any longer and figured it was better to be in the queue than not in the queue. I also wanted to selfishly get ahead of any orders that Ed was going to place for people that bought his 2023 BOB book because I wasn't sure how he was going to handle those orders. This was soon after Ed posted here that Ford "balanced out" the unscheduled 2022 orders.

After I didn't hear back on that email after a couple of days, I talked to Kayla on Wednesday, July 13 via phone and asked her to submit the 2023 order as I wanted to be in the queue in case Ford starts scheduling 2023 orders. She got it in, and I got the email from Ford the same day along with a copy that they submitted my order for COVP. They did not take a deposit as I'm assuming they are just going to use the deposit from my 2022 order. There was also some mention on the phone call about Ford having a "special priority" for folks who got a 2022 order balanced out but there wasn't much detail. Maybe Ed was waiting to have a better answer here before moving forward?

I also asked Crossley to give my 2023 order the highest priority (10 I think) that a dealer can assign to an order in the hopes of increasing my chances of getting scheduled sooner rather than later. I have read here that doesn't matter but why not ask? My current order is a priority 19 as per the preview order. Kayla mentioned she wasn't sure how that worked and would check with Ed next time he was in the office.

Finally, I private messaged Ed on this forum on Thursday, July 14 trying to clarify that "special priority" as it came up on my call with Kayla but also has come up in some YouTube videos that I've posted references to in various threads here. I have not heard anything back from Ed on that private message.

I do know that Ed has had some health issues in the past so figured that it might be in my best interest to just take control of the situation in case he is focusing on those and not my van order. If that is his priority right now, then I fully support his decision because his health is more important than my van order.

Did I make a mistake by submitting that 2023 order? Was I impatient in my process because I want my van? Maybe...

From what I've been hearing across the web is that as long as they don't cancel your 2022 order, which I confirmed that Crossley did not when they submitted my 2023 order, then Ford will have a way to connect the two and provide "special priority" and/or a private offer for my 2023 order if they go that route. That's out of my control.

For me, I didn't want to wait for Ford to figure out their plans and relay those to the dealers. The price increase is a crappy situation, but I have the privilege of being able to save that money while I wait for the van.

At best, I'm in the queue for a 2023 now and maybe I'll get picked for scheduling soon based on the availability of the higher end electronics my build has.
At worst, I rushed that 2023 order and there may be some additional work to get the "special priority" and/or private offer.
I guess the worst-case scenario is that by submitting the 2023 order I have screwed myself out of "special priority" and/or the private offer but since I still have a 2022 order in the system, I think the chances of that are somewhat low.

Regardless, time will tell what happens. Going forward, I plan on checking in with Crossley via phone and/or email periodically to see if they have any more info on my 2023 order. I'm in the queue and hope that this will allow me to focus my energy elsewhere for the time being. I feel like I've done all that I can to get this van built and now it is all up to Ford getting their supply chain in order for parts.

 

[mrf0rd]

I got an email a couple weeks ago confirming my 2023 order (my 2022 was confirmed on 10.8.21 and never moved). I talked to my sales rep and she said their regional rep called them and said they had "minutes to get it converted to be in that batch". So they swapped my 2022 to a 2023 on instruction from their regional rep before the 2022's all went to balanced out. She didn't specifically say anything about prioritization, but the fact that the Ford rep called them and told them to swap it over to "be in that batch" sounds promising. She also said they had calls in to Ford about price protection but hadn't heard anything back yet.

I can confirm though, my 2023 order number is the same as my 2022.

Same story on my 2022 order. Regional rep called dealer a week or two ago and said to resubmit the same order ASAP for 2023. Dealer did just that and notified. I was able to tweak some minor items. Rcvd same order number.

Full disclosure - I have also submitted a 2023 order through CrossleyFord. Communication from the original dealer was non-existent and never even rcvd confirmation email from Ford. I have been impressed with the Crossley team so far.

 

[Covid van de Mic]

Same story on my 2022 order. Regional rep called dealer a week or two ago and said to resubmit the same order ASAP for 2023. Dealer did just that and notified. I was able to tweak some minor items. Rcvd same order number.

Full disclosure - I have also submitted a 2023 order through CrossleyFord. Communication from the original dealer was non-existent and never even rcvd confirmation email from Ford. I have been impressed with the Crossley team so far.

If your Regional rep called your original dealer a week or two ago and said to resubmit the same order ASAP for 2023, that is WAY MORE than what Crossley has done for us. This COMPLETELY aligns with what the Youtube dealer in Kansas said about 2022's being carried over to 2023 with prioritization. And if that much is true, the private offer to offset the price increase that he said was previously communicated is likely also true.

What's the deal @CrewVanMan @[email protected] @CrewVanManInfo ??? Why are other regional reps contacting their dealers, but Crossley appears to be in the dark?! Crossley is doing high volume, and based on your prior contacts with Ford, I would have expected Crossley to be the first with the news.

 

[Mclovin16]

For me, I didn't want to wait for Ford to figure out their plans and relay those to the dealers. The price increase is a crappy situation, but I have the privilege of being able to save that money while I wait for the van.

At best, I'm in the queue for a 2023 now and maybe I'll get picked for scheduling soon based on the availability of the higher end electronics my build has.
At worst, I rushed that 2023 order and there may be some additional work to get the "special priority" and/or private offer.
I guess the worst-case scenario is that by submitting the 2023 order I have screwed myself out of "special priority" and/or the private offer but since I still have a 2022 order in the system, I think the chances of that are somewhat low.
......

IMO - you probably did the right thing to have the best chance of getting a van.
I wouldn't trust FMC to pull off this priority idea with any success. The 2023 order banks are open and there is already at least one fully loaded MY23 submitted and scheduled with a Vin on this forum ahead of Balanced out 2022's. How could Ford prioritize anything if their procedure hasn't even been finalized.

 

[Randall Dee]

What's the deal @CrewVanMan @[email protected] @CrewVanManInfo ??? Why are other regional reps contacting their dealers, but Crossley appears to be in the dark?! Crossley is doing high volume, and based on your prior contacts with Ford, I would have expected Crossley to be the first with the news.

The bigger mystery to me is why the same guy needs 3 different handles on here?

 

[dejgray3]

I'd love to know how many of us have been balanced out twice. (The first time really hurt but hey, I'm starting to get used to it now). After reading CVM's post on Tuesday morning I called to inform my dealer that my order was likely balanced out; it was no surprise to me that they knew nothing about it. My salesman said that he's never heard of an order being balanced out 2 years in a row. I know there are others on this forum in the same boat / sinking ship. My salesman said he's going to dig a bit deeper to see if he can find out what's going on...I'm not going to hold my breath. He also advised me to keep my order in place (I have no plans to cancel) and said that they'd have no trouble selling a cancelled order like mine for many thousands over MSRP.

Twice for us!

 

[wayneIII]

We'll see.

You shouldn't need to read this forum to get good service or be kept up to date. The last email I received without prompting from Crossley was from Pam after my 2022 order was submitted to COVP. Crickets since.

I know its not en vogue to say what Covid van de mic is saying, that Crossley (ie CrewVanMan) is no better than any other dealer at updating their customers, but its the truth. I have received one email/ update from them- when I placed my 2022 order last year. There have been many postings when CrewVanMan has stated he will be contacting his customers who had a power sliding door to have it removed or their van will not be built- I never received an email. There were many people posting on these forums for months stating their dealer contacted them and told them to remove the power slidding door well before he posted it here. I still have not received an email stating my order was balanced out, but I called ford myself and know that it was.

I understand CrewVanMan point on some level. He is waiting for an official directive from Ford before acting. However, Once ford has made decisions like telling their dealers that a PSD is a no go, balancing out orders, this information is never relayed to his customers, or at least not me. If it wasn't for me going on this forum occasionally- I would have no clue what is happening to my van.

I very much appreciate that CrewVanMan posts so much for the general community- but I also would like to be notified and not have to read through 4 pages of threads to figure out I need to delete certain options or need to completely reconfigure my 2022 van for 2023 and how to go about doing that. I also don't even know the proper codes for 2023 parts/ body style because I have not been sent the 2023 BOB that I was told would be sent to me.

 

[pmcall]

deleted

 

[pmcall]

Well....it has finally happened. Overnight Ford has moved all of our 'Unscheduled - Clean' orders to 'Unscheduled - Balanced Out' status. That will end any 2022 unscheduled Transits to be built. Now we just need to know what is going to happen with price protection (if any at all) and if there is any build priority for 2022 orders that were not scheduled.

I have been telling our customers to request a build out of their 2023 order and make any changes needed. We may hold off submitting those 2023 orders until Ford gives us direction on the other mentioned questions above. Once we know more details on the 2022 to 2023 transition, I will continue to place a forum thread for those changes.

I’m one of your customers and I have no idea how to do this, having heard nothing from you about a 2023 order to replace my unfilled 2022 order. What is the process for communication on this? Can someone be in touch please?

 

[CrewVanManInfo]

We are waiting for Ford to give us some direction on how to handle the transition from the 2022 order to the 2023 model. They are supposed to give us a special code when placing a order so the 2022 model customer would have a order preference to get their 2023 model lined up for early scheduling. Then we are waiting for them to tell us if there is going to be any price protection or private offer from the 2022 model to the 2023. I am placing orders for the 2023 customers who did not order a 2022 model as they are not part of these 2 major decisions that Ford has to make.

 

[CrewVanManInfo]

Ford knew about the 2022 Transit situation months in advance so they should have had a plan in place 2 months ago when I was asking questions about it. Would be nice to have answers now so I can communicate with Transit customers on how to proceed with continuing with 2022 orders to 2023 orders and hopefully getting a 2023 Transit produced.

 

[wayneIII]

We are waiting for Ford to give us some direction on how to handle the transition from the 2022 order to the 2023 model. They are supposed to give us a special code when placing a order so the 2022 model customer would have a order preference to get their 2023 model lined up for early scheduling. Then we are waiting for them to tell us if there is going to be any price protection or private offer from the 2022 model to the 2023. I am placing orders for the 2023 customers who did not order a 2022 model as they are not part of these 2 major decisions that Ford has to make.

This is not a thread to crap on you or anything and I do appreciate what you have done for the general transit community. I just think all of us who have ordered from you would like occasional updating. Even if its generic email updates sent to all of us such as "if your van order has a power sliding door, please contact Kayla or rusty to have it removed or your van won't be built." Or, your ordered has been balanced out. This is what that means, and here are your current options going forward while we wait for further direction from Ford, etc etc etc.

I don't need extreme personalized service and weekly phone calls or anything. Just let me know whats going one, what my options are, and whom the best person to contact is and how I can contact them to proceed going forward.