Ford Dealers NOT REQUIRED to Perform Warranty Work on Vehicles They Sell?

2432 Views 2 Replies 3 Participants Last post by orton, Mar 25, 2016

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Discussion Starter · Mar 19, 2016

I took my Transit to the dealer I purchased it from to have the water problem inspected following the letter. Originally they refused to perform the first TSB because no code was being thrown and the check engine light was not on.
I had it done at a different dealer, but when I saw how they mis-handled the slider problem I wondered how well they performed the water fix as well.
My dealer was now on board since the letter came out, and recommended that I let them inspect, which they did.
They said filter was dry, I guess I trust them.
The service write up guy looked at my slider and verified that it needed to be fixed, he was shocked at the effort it took to open it.
He told me to take it two miles away to their body shop, that THEY would have the expertise to properly repair.
When I pulled up the guys there told me they can't do a thing, that their bay is not tall enough!
I questioned how they can sell vehicles that they can't service, and explained how MB dealers selling Sprinters have to have a bay to fit them.
Five Star Dodge dealers were also required to do the same.
He said that they also don't repair aluminum F-150's because they don't know how to, and that they do not service the Mustang GT that they sell.
How crazy is that?
Sure glad I didn't go with the Diesel!

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GROOVY2

· #2 · Mar 25, 2016

I agree with you -

Originally I was going to get a Sprinter -
2 things stopped me - Really did not want a diesel and but the Main thing was low number
of Sprinter repair facilities - Sprinter dealer told me there is 289 dealer repair facilities in the US
and the there was going to be 325 in about a year -

So I went with ford making the assumption that getting a Transit fixed would be easy -
was not a wise decision -

after owning the transit for a while it clear to me that ford cut every corner the could
to save a few $$ and if there a problem -ford does not care At ALL -

Sad because the chassis suspension design team did a good job-
engine /driveline seem to to very good so far - Handles Great -Very Fast -

But If I could do it over again I would be driving a Sprinter -

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