Ford Customer Viewpoint - Response after the sale

If you have already received your Transit, you should have received a email from Ford Customer Viewpoint. This is a survey that asks about your purchasing experience from your dealer. Your dealer may not be participating in this survey so I want you to try and participate so FORD will know about your experience.

Since the email uses a button to start the survey, I will try and give you ways to establish contact.

The email from FORD comes in as [email protected] . This may be a one way email that you cannot reply to. I suggest you start here and see if you get a returned email.

Later on in the email from FORD, it gives another email you can use if you have a problem in selecting the button. Not sure if this is a general email or one specific to the emailed customer. I will put it out here so you can use it as a backup to the one suggested above. Try to use the one above first. If you get a return email that it is not valid, you may try to use this one.
When you make contact, be sure to have your VIN number and Ford dealer that handled your sale. Use ALL the information you have concerning the DATE OF ORDER, correspondence with your dealer during your wait on the Transit, and finally WHEN YOU RECEIVED YOUR TRANSIT. If your ordered the MyFord Touch radio and were shown information concerning the 'CD' , let it be known that you did not get the 'CD' with the MFT even though some early window stickers show it to be part of the option.

Here is the other response/reply email address:
(DELETED THIS SECOND EMAIL AS IT RELATES TO THE SPECIFIC CUSTOMER & DEALER) Did not want the dealer to get a lot of negative response when he did not deal with you on your Transit. It also relates to the SPECIFIC CUSTOMER and you only get ONE response!

If first email does not work, go to response below via mail.

If BOTH of these fail to give you email response, then you can send a written response to
Dave Mondragon
Ford Customer Viewpoint
P.O. Box 930
Ann Arbor, MI 48106-0930

If you end up sending the written response, I would suggest sending by USPS tracking or if you expect a return written response or call, I would send Certified, Returned Receipt. If you ordered the MFT radio, I would send the written response and ASK for a reply to the situation and what FORD expects to do for the customer.

ONLY ANSWER TO THIS DISCUSSION HERE IF YOU GET A REPLY VIA EMAIL OR FROM A WRITTEN ANSWER or CALL FROM A FORD REPRESENTATIVE. Want to use this specific forum to see if you get responses from FORD.