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Ford are you really sorry??

1892 Views 32 Replies 18 Participants Last post by  kevvyd
Ford there is no need to keep sending me emails every 45 days telling me how sorry you are that parts aren't available and you want to build my van but just cannot. Your lack of building my van is enough to show just how sorry you appear to be.

I refuse to believe that parts is the real issue because when I was ready to place my 2023 order in August after being balanced out in 2022 I got price quotes from my dealer that I had ordered from in 2022 as well as a quote from a dealer on this forum. I chose to re-order from my same dealer from 2022 however last week I received a call from the dealer on this forum to inform me that even though I had not ordered from him; never signed a purchase order or gave a deposit or drivers license he somehow submitted the order anyway and the van had been built and delivered. Green window sticker but not a COVP customer order??? He asked if I wanted to buy the van, no price protection or $6k customer appreciation. No thanks.

FORD WHY did you build the van with all the exact parts you say are not available when I am waiting on a legitimate order needing those parts??? Are you, FORD, not able to see who your orders are from customers and especially those waiting over a year? I'd be happy to help..."Search all orders you balanced out in 2022 and if they also have an order for 2023" then build their van. Really not that difficult.
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Why build the vans that will require a 6k price protection rebate when you can invent a new product call the "Trail Edition" and charge 12.5K extra for some body spacers, body moldings and larger tires, and build those instead to realize that immediate profit?
DING, DING... we have a winner...

And, in regards to prioritising balanced out '22 order holders over IDENTICAL virgin orders - as I have said several times before, Ford has no systems, capabilities, (or desire) to do this. They have this primitive 1-99 coding system that worked back in the punch-card sorting pre-computer age and "that's all folks..."
 

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My basis was to cover any customers who were on the fence, including yourself, if they wanted to get a Retail Customer order in the system by the 9/22 cutoff date. We had until 10/5 to get the COVP information completed so our thought was if the customers who we dropped into the order system did not get with us to do their COVP information, their order would not get pulled by Ford since we would not have placed the COVP information on their order.
Isn't submitting retail orders under customers names without their direct approval/knowledge like the exact supposed reason why Ford fully rolled out COVP and why some dealers supposedly "lost their allocation" a few years back (don't remember the timing on this, may have been right when COVP rolled out?)?

As a retail order, this order had a name attached to it, even if it was not COVP. Even if it was truly unintentional in this case, it seems identical to accusations you throw at other dealerships often, without knowing the details.

Chance for full disclosure:
Have there been other non COVP approved retail orders pulled/produced? (Not a surprise Ford wouldn't keep their word on this, definitely not their strong suit)
How many new to you for '23 orders have been submitted to the system without direct customer approval/confirmation?
How many balanced out '22s have been resubmitted as '23s without direct customer approval/confirmation?

I know this isn't really the point OP is making in this thread (sorry) and know there will be more "explanation", but I am just so tired of the whole every dealer is terrible/is here to screw you over/doesn't know what they are doing except me schtick.
 

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Discussion Starter · #25 ·
My basis was to cover any customers who were on the fence, including yourself, if they wanted to get a Retail Customer order in the system by the 9/22 cutoff date. We had until 10/5 to get the COVP information completed so our thought was if the customers who we dropped into the order system did not get with us to do their COVP information, their order would not get pulled by Ford since we would not have placed the COVP information on their order.

Looks like Ford just went with the Retail Customer order we submitted and based on our high allocation, they just went with whatever parts they had and the body styles they were building at the scheduled build date. I have 5 of the R8X body styles on order and none of them have been pulled for production so that may be the reason that yours and NONE of my R8X body styles have not been scheduled for production.
I understand your reasons but I had submitted an actual order into the COVP system over a month before you entered my placeholder order. Again back to my point of frustration with Ford and this entire process is that parts availability is not the entire issue. Apparently dealer allocation is a greater factor than parts availability is otherwise there is no reason Ford should have used the parts to built your "placeholder" order submitted over a month after my COVP order was submitted. Except that you are high allocation and my Ford dealer is not. My dealer actually has 31 transit orders with various body codes and Ford has not yet allocated or scheduled a single 2023 Transit for them. Bottom line, as I keep saying, I do not believe Ford is being honest with customers on the real reason their vans are not getting built it is not JUST parts availability
 
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I understand your reasons but I had submitted an actual order into the COVP system over a month before you entered my placeholder order. Again back to my point of frustration with Ford and this entire process is that parts availability is not the entire issue. Apparently dealer allocation is a greater factor than parts availability is otherwise there is no reason Ford should have used the parts to built your "placeholder" order submitted over a month after my COVP order was submitted. Except that you are high allocation and my Ford dealer is not. My dealer actually has 31 transit orders with various body codes and Ford has not yet allocated or scheduled a single 2023 Transit for them. Bottom line, as I keep saying, I do not believe Ford is being honest with customers on the real reason their vans are not getting built it is not JUST parts availability
Amen! Preach it bro - everything you say is true and speaks to my frustration as well.

The COVP program appears to be a sham, primarily because the large, well-allocated dealers flexed their muscle and demanded that Ford maintain their allocation. I'm also following the Bronco saga (my 2-door, manual is scheduled for February - yay, me!). Broncos are most definitely being allocated, and... that allocation is not really based on previous Bronco sales. The formula that allocates "real" Broncos is more than 50% based on how many Bronco Sports the dealership moved in 22. The Bronco Sport is a Bronco in name only - it's really just an overpriced Escape or a Focus 5-door. But it's a huge part of how many true Broncos a dealership gets. Guess who can move a lot of BINOs? Big dealers.

BTW - my VIN'd/Scheduled unobtainium Bronco was a virgin order that I placed in November. People who have been waiting 3 years are still unscheduled. I know their pain - the van in my driveway was 529 days in the making.
 

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Amen! Preach it bro - everything you say is true and speaks to my frustration as well.

The COVP program appears to be a sham, primarily because the large, well-allocated dealers flexed their muscle and demanded that Ford maintain their allocation. I'm also following the Bronco saga (my 2-door, manual is scheduled for February - yay, me!). Broncos are most definitely being allocated, and... that allocation is not really based on previous Bronco sales. The formula that allocates "real" Broncos is more than 50% based on how many Bronco Sports the dealership moved in 22. The Bronco Sport is a Bronco in name only - it's really just an overpriced Escape or a Focus 5-door. But it's a huge part of how many true Broncos a dealership gets. Guess who can move a lot of BINOs? Big dealers.

BTW - my VIN'd/Scheduled unobtainium Bronco was a virgin order that I placed in November. People who have been waiting 3 years are still unscheduled. I know their pain - the van in my driveway was 529 days in the making.
Bronco is on it's own system, at least wasn't on COVP when the program first rolled out. Not surprising that that system makes no sense as well!

Another ridiculous Ford thing- Ford didn't have to create a new system to prioritize those balanced out or come up with some "special code" to put on the order. Since they love their priority code system so much, all the had to do was have the regional reps/schedulers work to assign a priority code below 10 to the new orders that were confirmed tied to a balanced out order. (Honestly, not sure that would even make a difference, since we sat at a low code for months on our '21, but would at least look like Ford is trying 🤷). It really isn't that hard, but Ford just doesn't care.
 

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If Ford REALLY CARED they would work with Balance-Out-&-Reorder COVP customers DIRECTLY on an individual basis, to inform us which changes we need to make in order to actually get our orders Scheduled/Built! Has Ford made Any such effort? NOPE. Nevermind the fact that the PSSD is Still in the current Order Guide & available to order in the Dealer Ordering System, DESPITE the "fact" that those parts have Supposedly been "Currently Unavailable For Production" for almost 2 years now. If it's Not Available, then REMOVE IT FROM THE ORDER GUIDE, FORD! And to finish my rant: Introducing a New Trail Model & adding a 3rd build shift to accommodate it, while definitely Cool & exciting in a way, is a Huge Middle Finger to those of us who've been waiting for 1-2 YEARS!!! Meanwhile, Jim Farley is too busy ogling Ford's new EV manufacturing facilities currently under construction & Tweeting "Look At Us!" about it to care about fixing Ford's EXISTING PROBLEMS. 🤦🏻🤦🏻🤦🏻
 

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There was a period right after I got my Van where Ford had pushed a software update to my Sync 3. The update ** up a bunch of features. Features I paid extra to have.



I was pretty mad, and tried over and over and over again to sort it out with Ford (phone calls) and on the internets (forums). Got nothing but time wasted and more frustrated.







One evening I went on a Facebook comment bender, bad mouthing and making cynical comments on any post I could find with #Ford, #FoMoCo, #Bronco, #Mustang, #F-150.....etc.



A lot of my friends and audiences found it very amusing. (and no, I was not drunk. Just vindictive.)







Ford must have been much less amused because the very next day I received a phone call from an "escalation specialist" on the Technology/SYNC team at FoMoCo. She was not able to immediately fix my issue. The fact that I was acknowledged and given straight, real answers meant a lot to me. The agent's follow through was excellent as well, when many months later an update was published she reached out to me and asked if I had installed it and if it had corrected my issues.



The best part of the whole exchange.....I now have a direct email to someone good at Ford. I know that is hard to believe, but there is at least one.







I'd be really mad if I were you. Almost nothing is as infuriating as senselessness.

Never again, Ford sucks!
 

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There was a period right after I got my Van where Ford had pushed a software update to my Sync 3. The update ** up a bunch of features. Features I paid extra to have.
I was pretty mad, and tried over and over and over again to sort it out with Ford (phone calls) and on the internets (forums). Got nothing but time wasted and more frustrated.

One evening I went on a Facebook comment bender, bad mouthing and making cynical comments on any post I could find with #Ford, #FoMoCo, #Bronco, #Mustang, #F-150.....etc.
A lot of my friends and audiences found it very amusing. (and no, I was not drunk. Just vindictive.)

Ford must have been much less amused because the very next day I received a phone call from an "escalation specialist" on the Technology/SYNC team at FoMoCo. She was not able to immediately fix my issue. The fact that I was acknowledged and given straight, real answers meant a lot to me. The agent's follow through was excellent as well, when many months later an update was published she reached out to me and asked if I had installed it and if it had corrected my issues.
The best part of the whole exchange.....I now have a direct email to someone good at Ford. I know that is hard to believe, but there is at least one.

I'd be really mad if I were you. Almost nothing is as infuriating as senselessness.
Would you be willing to share your contact at Ford. I have had an issue with my 2020 Ford Transit XLT 350 HD and unable to get help.
 

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Would you be willing to share your contact at Ford. I have had an issue with my 2020 Ford Transit XLT 350 HD and unable to get help.
Welcome!
What kind of issue? Create a new post describing your problem. I bet someone here knows.
I'll keep an eye out for it.
 
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