I ordered a new Transit on January 6th this year. The van has been built and shows sitting in KC since April 15th. Dealer pulled status on my van today and it clearly shows no updates since the day it was built. Others that ordered after me have received their vans. I'm thinking this van has been either stolen off Fords lot, wrecked or sent to the wrong customer. Any help would be appreciated. Told my dealer today, if he couldn't locate my van and provide a delivery date and a picture that the van exists, I'm going to cancel my order next Saturday and go find something else. It's been almost 5 weeks since production date, release date and they still know nothing. I want to post the dealer supplied status report, but I don't know how to post a picture here. The vin is 1FTSW3XG4FKA81237. Hoping someone here knows someone at Ford that can help. First ever new Ford. So far nothing but problems!! If I cancel, I won't be looking for another Ford!!!
I've got the oasis as of today. Saved it as a picture. Not sure how to post a picture from my IPhone. Called Ford customer service. Total waste of time. They gave me the same info as the dealer. Released April 15th, awaiting shipment. No further updates on oasis as of today.
Update: Thanks to one of our forum members for all their help in locating my missing Transit. Got a call Thursday from the regional rep, he stated that Waldo would be loaded on a train Thursday. So far dealer Oasis system showing no updates. I'm going to be getting a bit louder and madder soon. So far, I've been very understanding and patient. But I'm about ready to walk away from the unit and order a GM cab and have a 14' Unicell body installed. Ordered the Ford so I'd only have one manufacturer to deal with. But it's becoming clear that Ford just doesn't care about consumers. They only care about their fleet accounts! (Which makes no sense, they pay less then a consumer).
Thankfully none of my $6K of accessories sitting in my garage are vehicle specific. I've got roof top AC unit, Espar heater, battery bank, inverters, 2800 watt Onan generator, roof vent, entertainment system, folding wall bed, mini fridge, microwave plus boxes of smaller items. But thankfully nothing that's Ford Transit specific yet.
No explanation! I'm just getting really frustrated with Ford. Didn't mind waiting for the build, didn't even mind the first 30 days of waiting after production. But friends that ordered after I did are driving them and laughing at me about "Where's Waldo". Had to cancel appointments that were made for 4 weeks after production. Thought that was a safe time frame. Boy was I wrong! I guessing you can sense my building frustration. Not even sure if I can even enjoy this truck after all this! Called the National Sales Rep. Left a message, no call back! ??
Another update today. It appears that my Transit has been placed on a Norfolk Southern Corp railcar. That was on Friday evening. Going to Chicago yard. Dealer says it may possibly arrive middle of next week. I'm not holding my breath! Drove through the dealers lot today, has 8-10 more new Transits in stock now since my last drive through last Saturday. Dealer checked dates, some of them were shipped within 48 hours after production!!! WTH happened to mine? All were ordered and built after mine! I'm not impressed with Ford's customer service! Not sure if I'm going to take delivery now. Way too many missed opportunitys, scheduled appointments missed and money lost because of these delays! Not at all what was expected from Ford. Dealer knew when the order was placed that I absolutely needed this van by the end of April, my old van was sold and to be delivered then to the new owner.
Well I finally actually got a call from a man in Dearborn MI today. He stated that I now have a contact that has the authority to do something besides more lip service. He stated that he has the authority to get the van moved anyway necessary and he has the authority to get me some compensation for all the delays, missed appointments, lost revenue and mental stress. He stated that he will call me Tuesday morning and inform me of what he learns about the delays. Plus, he actually gave me his direct phone number, don't need to go through a series of prompts to reach him. I called him back to see. It is his direct line right to his desk. Hopefully things will happen now. Thank you to the member that provided me with the contact number in Dearborn! Here's to finally seeing some positive action from Ford! ?
Update on Waldo! Ford rep called me Friday. It's on a train car. Was in Elkart IN earlier last week, now it's somewhere in southern IL. I'm in WI, it's coming through a train yard in Chicago. Van was put on priority shipment back in early mid May. Still no sign of Waldo. I'm sorry but it's 2 full months since it was built and released. Apparently Ford doesn't value their buyers nearly as much as they value the fleets. I'm beyond frustrated now. Major vacation planned for 10 days starting July 4th. Thought I had 8 weeks to get the interior built, now I'm down to three weeks. (That's assuming it shows up by June 13) Need to do floor, walls, roof, insulation, lighting, AC, Espar, battery bank, inverters, curtains, entertainment center and a bunch more things. Really feeling like this just wasn't meant to be!
Latest update! Dealer called this morning. My Transit showed up today. Almost 2 full months from the build date. Of course, I'm nowhere near home. Pickup, if I even take it at this point, will have to wait.
I'm the mean time the dealer recieved over 20 long and tall Transits last week. Some less then 2 weeks after build date and some came direct from KC by truck convoy. Still no one can explain why mine was held and delayed so darn long!
Finally taken delivery of Waldo. He was delivered this afternoon and is now home in my driveway. It's been a long journey for my poor old van, but it looks good. Ford finally at the last minute stepped up with a compensation package that satisfied me for all the bull I went through to finally get my van. Will now be an active builder for the next few weeks. Should I post updates to my project?