Build Date and Shipping Date GONE

19395 Views 65 Replies 16 Participants Last post by PeterR, Apr 5, 2015

Sweetb728

Discussion Starter · Jan 6, 2015

Almost a month ago i had a build date of December 6th which then was delayed (Yet again) to January 12th, ship date of February 5th. I called Ford today because I STILL can't pull up my window sticker. They told me it says it's "In Process" and no longer has a build or ship date and is delayed once again. They opened up a "Claim" for me and said that the claim will be sent to the sales manager who will now be able to get more in depth info as to what the problem is. They said he can now speak to "higher ups" to get detailed info. Has anybody heard of this. Im the one who ordered in May and tried to cancel it but they wouldn't let me because we already had a VIN number.

41 - 60 of 66 Posts

Sweetb728

Discussion Starter · #41 · Feb 9, 2015

Does this make sense to anyone?

This is the update from my dealership.

"It's on the rail car. It has moved from Kansas City to armored all to the midpoint called angst. Hopefully in a day or two it should be in Green River Wyoming, And a day or two after that in Salt Lake; hopefully".

CrewVanMan

· #42 · Feb 9, 2015

Sweetb728

Is your dealer looking at the DAILY STATUS REPORT or the VIN History?

rickhoran

· #43 · Feb 10, 2015

My dealer told me that the upfit credit ($1,500?) applied only if the vehicle was purchased by a company. Is this true?

scottyrugs

· #44 · Feb 10, 2015

My house was built in much less time than its taking to receive my Transit. Ordered on 6/10/2014!

alarmist

· #45 · Feb 11, 2015

rickhoran said:
My dealer told me that the upfit credit ($1,500?) applied only if the vehicle was purchased by a company. Is this true?

I was told the same thing.

Sweetb728

Discussion Starter · #46 · Feb 16, 2015

Oh my gosh... I swear my van doesn't even exist! I seriously HATE FORD right now!
Here is the latest update as of an hour ago.

"The system shows it was due on the 14th, but it isnt here or even in Salt lake City yet. Yesterday the system shows it in Armourdal KS. I messaged their status department and asked what the heck is going on? They are supposed to respond in 2 hours."

PeterR

· #47 · Feb 16, 2015

Sweetb728 said:
Oh my gosh... I swear my van doesn't even exist! I seriously HATE FORD right now!
Here is the latest update as of an hour ago.

"The system shows it was due on the 14th, but it isnt here or even in Salt lake City yet. Yesterday the system shows it in Armourdal KS. I messaged their status department and asked what the heck is going on? They are supposed to respond in 2 hours."

Have you asked you dealer to email you the name of the railroad and the freight car number for your Transit? CrewVanMan may be able to help you track it on your own.

Good luck!

Sweetb728

Discussion Starter · #48 · Feb 18, 2015

PeterR said:
Have you asked you dealer to email you the name of the railroad and the freight car number for your Transit? CrewVanMan may be able to help you track it on your own.

Good luck!

I have the rail car number but don't know the company. It starts with T0Ax. What company would that be and how do I track it?

PeterR

· #49 · Feb 18, 2015

Hopefully CrewVanMan will chime in on this.

PeterR

· #50 · Feb 18, 2015 (Edited)

Sweetb728 said:
They say it was turned over on 2/5.

Sweetb728 said:
I have the rail car number but don't know the company. It starts with T0Ax. What company would that be and how do I track it?

Per bobojay's suggestion that Union Pacific is the likely railroad, perhaps the UP site has a tracking function?

I do not see one right now, but here is their contact info. Maybe call them and ask to track your new Ford Transit by the rail car number you have, plus your VIN?

http://www.up.com/aboutup/contact/index.htm

Check the intermodal shipping number near the top here:

http://www.up.com/aboutup/contact/customer_contacts/index.htm

And here:

http://www.uprr.com/customers/intermodal/intmap/kc_up.shtml

If you find helpful numbers or contacts, please post the info. here.

Good luck!

Peter

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camarina73

· #51 · Feb 18, 2015

Sweetb728 said:
I have the rail car number but don't know the company. It starts with T0Ax. What company would that be and how do I track it?

what are the numbers after TOAx and I will tell you where it is and if you have a fax number I will have them fax you the info too?

Sweetb728

Discussion Starter · #52 · Feb 18, 2015

camarina73 said:
what are the numbers after TOAx and I will tell you where it is and if you have a fax number I will have them fax you the info too?

I just pm'd you the info.

camarina73

· #53 · Feb 18, 2015

Sweetb728 said:
I just pm'd you the info.

Loaded 2:04 AM on the 15th. currently at amourdale, Kansas. will arrive at industry(distribution center) on 22nd at 7:00 am. After that it will probably be delivered by truck to dealer or you can ask dealer to pick it up for you to save three days at most. Glad I could help.

Sweetb728

Discussion Starter · #54 · Feb 18, 2015

Yay!!! How did you get that info? Can you check every few days on it to see where it is for me?

Thank you thank you!!!

camarina73

· #55 · Feb 18, 2015

Sweetb728 said:
Yay!!! How did you get that info? Can you check every few days on it to see where it is for me?

Thank you thank you!!!

I am pretty busy but if I get a chance I will. It should be at be at distribution center on 22nd. where are you located? what city, state?

Sweetb728

Discussion Starter · #56 · Feb 18, 2015

Provo, ut

PeterR

· #57 · Feb 18, 2015

camarina73 said:
I am pretty busy but if I get a chance I will. It should be at be at distribution center on 22nd. where are you located? what city, state?

Thanks Carlo. Could you share your sources, and any online tools you used, so that others will be able to do similar investigations for missing Transits?

Thanks

Sweetb728

Discussion Starter · #58 · Feb 21, 2015

Yay, I tracked it all by myself with the help of Google.
I called this number
18002352352. Say "location", it asks how many shipments say "1" and then state your Railcar number (including letters) then say "done".
If you ever get transferred to a real person, HANG UP! Only use the automated system.

It was super simple.
My car departed Wyoming 25 minutes ago. Woohoo!!!

Reactions: 3

camarina73

· #59 · Feb 22, 2015

Sweetb728 said:
Yay, I tracked it all by myself with the help of Google.
I called this number
18002352352. Say "location", it asks how many shipments say "1" and then state your Railcar number (including letters) then say "done".
If you ever get transferred to a real person, HANG UP! Only use the automated system.

It was super simple.
My car departed Wyoming 25 minutes ago. Woohoo!!!

that is exactly how it's done. I just thought I would do it because I explained it to somebody once and they told me it didn't work for them.

Sweetb728

Discussion Starter · #60 · Feb 22, 2015

It says my car was dropped at the rail yard location yesterday at 5pm. Since its the weekend would it still be sitting in the container or do you think it's parked in a spot at the rail yard? I want to go stalk it if it's outside parked. Haha

41 - 60 of 66 Posts

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