[DrJean]

insulation for van? Prodex 700 sq feet

or a 2017 Van Tred extended rubber floor mat (with channel rubber)... I can return it but no sense if someone in area should happen to be on and need one.

My van purchase fell through as the wrong vehicle wasn't delivered...computer glitch or FORD changes IDK.

 

[Thurman]

DrJean,

My van order also fell through. I live in central FL. Any dealers down your way that you would recommend?

 

[jhtransit]

Ken Maltman
Mullinax Ford in Lake Park (West Palm Beach)
561-818-7276
Knows his product and is a good guy. Mullinax has no dealer fees.
Joe

 

[DrJean]

WOW. not that this is good but I feel somewhat better knowing I'm not the only one is this predicament. I thought about ordering and picking up in KS but still have to go through a dealer. Also it would be the dead of winter and I'm not driving in ice and snow ever again if I can help it! hahah

I also don't know how to fill in the Survey on how the dealer did. I'm wondering at what point they knew it was the wrong vehicle yet they still almost got me to take it!

Waiting on the RMA for the van tred...can't keep it around for 3 months even if I order another van.... I haven't received the van tred yet...and was hoping to get the RMA before and convince the delivery guy to take it back? Doubt it.

I found out I cannot return the insulation sigh. Big difference in "losing" $300 vs $53,000 on something I didn't order nor want.

Vastly disappointed...but GOD... this is His world and I'm trusting in Him.

Thanks I'll go back online and try to reorder and pick that dealership...

 

[DrJean]

Thanks Joe. Just talked to Ken he sounds like a true old school gentleman. I'm ordering asap through him!

 

[CrewVanMan]

Follow the correct steps when ordering or you may still not get the Transit you want!

Use the 2017 Ford Transit Order Guide USING THE CODES & DESCRIPTIONS to make up your order form......This is what the dealer inputs to create the order
Look at their final copy and GET A COPY OF THEIR INPUT TO FORD........WITH DEALER CODE & ORDER NUMBER....this shows what the dealer ordered, NOT what they tell you
You should get a VIN & PROJECTED BUILD DATE within the first 2 weeks OR dealer will get a message from Ford on problems with the order

 

[CrewVanMan]

DrJean

Can you send me the full VIN from the Transit you ordered from Plantation Ford and what was wrong with the order? I tried to look at their inventory and with it being a SPECIAL ORDER vehicle I cannot pull it up on their inventory.

 

[DrJean]

Follow the correct steps when ordering or you may still not get the Transit you want!

Use the 2017 Ford Transit Order Guide USING THE CODES & DESCRIPTIONS to make up your order form......This is what the dealer inputs to create the order
Look at their final copy and GET A COPY OF THEIR INPUT TO FORD........WITH DEALER CODE & ORDER NUMBER....this shows what the dealer ordered, NOT what they tell you
You should get a VIN & PROJECTED BUILD DATE within the first 2 weeks OR dealer will get a message from Ford on problems with the order

Yep Yep and Yep. I used the dealer's options sheet, made my hand printed order from that, complete with codes. Salesman took that and provided a VOC and I double checked it against my hand printed sheet. Then took the VOC to the office, stood and checked items off as salesman and "orderer" verified ordered on computer screen, on a few things I had caught wrong, they fixed. Printed off computer screen order which I signed (BUT DID NOT RECEIVE A COPY! I realize now.) They said they were having problems because Ford dropped the code numbers from the onscreen ordering. ????? So we had to read off the actual descriptions.

Later received the Window Tag, verified it, received VIN and Van order number.

What came in under those numbers is NOT what was on the VOC / handprinted orders. I mean, I had a 3.31 limted slip axle on the Window tag and the van has a 4.10.... little things like that

The van had the same VIN and order numbers. Did not have the same ordered items.

Not sure what went on, Doesn't matter. What matters is God prevented me from taking possession (did not even test drive it.)

I am reordering my Mulligan (with better options chosen now I think) through another dealer (thanks to JHTransit). ahahah maybe that's the name of my new van 2!

 

[DrJean]

DrJean

Can you send me the full VIN from the Transit you ordered from Plantation Ford and what was wrong with the order? I tried to look at their inventory and with it being a SPECIAL ORDER vehicle I cannot pull it up on their inventory.

I can but I really don't want to cause any further issues, they were quite nice. Maybe not good at ordering but... I really don't want to denigrate or find fault.

 

[CrewVanMan]

Just send the VIN to me via PM. I want to see if the order was a problem with Ford, the dealer, or BOTH. Not trying to be critical, but if there is a problem, it needs to be addressed and corrected even before you order again. Ford just made a change to the 2017 Ford Transit Order Guide and there may be problems with it between the dealership and Ford.

 

[DrJean]

Just send the VIN to me via PM. I want to see if the order was a problem with Ford, the dealer, or BOTH. Not trying to be critical, but if there is a problem, it needs to be addressed and corrected even before you order again.

Rats having trouble locating it now... it used to be on my signature but I removed the details in my siggy.

HKA16455 is one continuing tag
I had the thing memorized because the first letters I had anagram for... sigh

 

[CrewVanMan]

Need the full 17 digit VIN. If you have your original order form, send that to me via PM with the full VIN. I can figure out what happened or send it to my Dearborn contact for answers.

 

[CrewVanMan]

If you have your original order form with what you ordered (wanted) I need that too. Have your VIN now and want to see what happened.

So far, your window sticker shows the 3.31 limited slip axle on the vehicle so wonder how you are coming up with the 4.10 axle.

 

[DrJean]

If you have your original order form with what you ordered (wanted) I need that too. Have your VIN now and want to see what happened.

So far, your window sticker shows the 3.31 limited slip axle on the vehicle so wonder how you are coming up with the 4.10 axle.

Yep the van that came is has a 4.1 and wheel moulding which I didn't order... among the other things different...

 

[DrJean]

It was up on their website earlier, guess they sold it.

It was advertised by them also as an extended length... but there was barely 2' (maybe only 18") behind the rear wheels.... and also it said it was vinyl but I think it was cloth (my friend also thought the seats were cloth).

Oh well. Thank God I didn't take possession or I would still be very unhappy,

Now, not so much

 

[CrewVanMan]

The W3X body code is for a T-350 HR 148" Extended Body Transit. Wished there were pictures of this Transit.

What came up to find out about the 4.10 rear axle?

 

[DrJean]

as opposed to the long

 

[DrJean]

The W3X body code is for a T-350 HR 148" Extended Body Transit. Wished there were pictures of this Transit.

What came up to find out about the 4.10 rear axle?

It was on something they had of what was on the van, but I only noticed it "in my mind" later because the windows were the main issue right then. I did ask for a copy of the details of the van when I was signing, as it was all blank and they said it's "never on the form"... and I was reminded that I saw it after I saw last night/early this morning it up for sale on their (and other sites) as a 4.10.

 

[CrewVanMan]

I will do a followup and see what happens to this Transit. Think it will go back to Ford and have the window sticker recreated. I have a copy now and will follow up with any changes on it. I have seen vehicles ordered that have shown up at the dealership completely different from the order and the window sticker. It has to do sometimes with the broadcast sheet getting crossed up with another vehicle and in some cases, there is another built vehicle that will have some of the correct ordered options mixed with other non-ordered options.

 

[DrJean]

I just sent my "build and price" decisions to the new dealer salesman...and he called and three times we had to go through the onsite "build and price" together to get the same figures and builds.

One issue was that his program build and price includes delivery fee.

I know the W3X means EL so it should not have come in as a "long" which is what it appears to have been.