Why should pioneer warranty an unauthorized seller?

 

Because Pioneer manufactured the device, warranted the device and originally sold it to an authorized distributor who then (most likely) resold it to another seller. The point is that the device has a warranty and a chain of legitimate custody and therefore is still bound by the representations of the manufacturer.

If you bought a used Transit that was still within Ford's warranty period then Ford is responsible to honor that warranty no matter from whom you purchased it.

 

The warranty doesn't cover unauthorized sellers. That means it's not in the chain and basically you bought it from a flea market or stolen or installed by a 17 yr old flunkee or untrained personell.

If you installed your own hvac unit you bought online and did it wrong should the manufacturer warranty that?

What if you're your own ford mechanic and you messed something up? Doesn't ford have to pay for your mistakes?

How about road hazard warranty on tires that were installed without balancing or by a shop that was illegally conducting business?

Pioneer makes warranties under controlled circumstances and the main one is through authorized dealers that they have seen fit to sell, carry, advertise, protect, install, and service.

Here's a link to their warranty protection policy :


http://www.pioneerelectronics.com/PUSA/Where-To-Buy/Buy+Pioneer+Products+on+the+Internet


Most all electronics manufacturers do it this way.

Otherwise, the quality of their products get bad reviews and ratings and opinions.

Pioneer has always been known as top quality over 40 years. There's a reason.

There's also a reason you got a discount. Now you know why.

 

The warranty doesn't cover unauthorized sellers. That means it's not in the chain and basically you bought it from a flea market or stolen or installed by a 17 yr old flunkee or untrained personell.

If you installed your own hvac unit you bought online and did it wrong should the manufacturer warranty that?

What if you're your own ford mechanic and you messed something up? Doesn't ford have to pay for your mistakes?

How about road hazard warranty on tires that were installed without balancing or by a shop that was illegally conducting business?

Pioneer makes warranties under controlled circumstances and the main one is through authorized dealers that they have seen fit to sell, carry, advertise, protect, install, and service.

Here's a link to their warranty protection policy :


http://www.pioneerelectronics.com/PUSA/Where-To-Buy/Buy+Pioneer+Products+on+the+Internet


Most all electronics manufacturers do it this way.

Otherwise, the quality of their products get bad reviews and ratings and opinions.

Pioneer has always been known as top quality over 40 years. There's a reason.

There's also a reason you got a discount. Now you know why.

1) I did not buy from a swap meet/flea market/someone's trunk and I installed it (I'm way older than 17, have an Avionics degree and decades of experience in electronics manufacturing, installation and service) and I can spell.

2)This is not an HVAC unit (which I am also licensed, qualified and experienced to install) and I didn't install it incorrectly. Strawman. Next?

3)I do not work on my vehicles unless there is an emergency (such as trying to get my Transit with a defective fuse box to start). And, no, no manufacturer is responsible to repair the mistakes of the user/purchaser. But, you knew that already, didn't you?

4) Limiting a warranty due to improper use, misuse, intentional or unintentional damage, etc. is almost always specifically excluded by a manufacturer's warranty and the courts have upheld this. Again, this radio is not tires and was not installed by an illegal shop.

5) All warranties are made under "controlled circumstances", to wit the immediately preceding paragraph. It is my position that Pioneer is attempting to illegally limit the warranty of their product to support a business model - which has nothing to do with protecting the customer and the manufacturer, which the courts have also upheld.

6) I read the warranty. And, wrong, most electronics manufacturers do not do it that way. Pioneer and Denon are two of the most notorious but they are by no means the bulk or "all" of the industry. Further, I never disparaged Pioneer's products of which I have purchased many over the years. There's a reason for that, too, and it has everything to do with quality over time and nothing to do with the subject at hand.

7) By your logic, since I got $10,000 off the price of my van, that Ford should not honor the warranty. Er, um, sorry, it don't work like that. I purchased my head unit from a reputable seller on a world-leading retailer's website and the retailer did a smashing job of upholding the customer's rights, the seller was never involved after the sale and, the manufacturer blew chunks trying to protect a distribution chain that is obsolete.

 

Also most car manufacturers don't warranty used cars bought from used car dealers, only their own dealer networks.

 

That's not true. New car warranties stay with the vehicle if they're still within the coverage period. But CPO warranties are generally only transferable if sold private party.


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I'm not sure how wide spread the counterfeit market is for electronics but you might not have even gotten a genuine Pioneer radio.

Pioneer would have no way to know if it was a genuine unit or even a remanufactured one.

???

 

Counterfeit?



I would never even have thought of that since the volume is relatively low. Devil's advocate: let's say it was counterfeit. Do you think Pioneer would be able to detect that? Would I or you? Why would they just outright deny warranty service instead of capturing the counterfeit product as a way to prosecute/stymie/curb the counterfeiter? I would think that Pioneer would much rather trace serial numbers or some such method. They never even asked for a serial number while discussing warranty service.

 

That's correct. The original purchase date is where it starts except Kia and Hyundai roll back to 5/60 when original owner sells.

 

They don't need your serial number. You bought from an unauthorized dealer which means you have no warranty.


https://www.youtube.com/watch?v=M5QGkOGZubQ

 

It's buyer beware. You purchased from an unauthorized seller to get a lower price. In exchange for the lower price you become responsible for the consequences.

If your seller is not authorized to buy directly from Pioneer then where is he getting his product from? Most likely he is selling gray market goods imported from overseas. The other possibility is remanufactured goods or salvage items.

???

 

When I was in the car stereo business pioneer especially had gray market stuff that was intended for Mexico but distributors would hold some back and sell direct or sell to smaller guys for quick turn around.

If they had to buy volume it could get them past the required numbers for their bulk discounts.

The sad thing is Walmart has that exact model for 305.00and it would include the warranty.

 

Thanks!



Since I despise shopping at Walmart I would have never thought to look there. Thanks for the hookup!

BTW, since Walmart is able to sell the unit for cheaper than almost anyone else (at least anyone on a legitimate site) why do you suppose they are able to do that and still be authorized? They have the same flooring costs as any other volume dealer. It seems that the argument against discount dealers holds no water.
Amazon gave me a full refund so I can reorder from Walmart.com and get free shipping, too. Now I don't have to sue Pioneer Boo ya!

 

Walmart doesn't usually pay the same price as other retailers.

They demand lower wholesale prices or they drop the supplier.

If you remember back in the '80s the Walmart commercials all emphasized "made in the USA".

They drove all their suppliers offshore to deliver the ever increasing discounts required by Walmart

???

 

And we benefit from the competition.