AT&T Connected Car W/Sync 3 - Ford Transit USA Forum
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post #1 of 11 (permalink) Old 05-19-2019, 03:00:AM Thread Starter
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AT&T Connected Car W/Sync 3

Hello All,

I am not sure if this belongs in Tech/Electronics or Tech/Accessories or maybe Service & Troubleshooting...

My 2019 T350 148" MR, Code X2C has a Sync 3 system installed. My understanding is that the vehicle has the necessary wireless equipment to allow it to be enabled as an At&T Wifi hotspot connection for up to 10 devices. I have tried for the last few days to register an account at AT&T's myvehicle site. The site asks for a manufacturer and VIN in order register an account. When I enter my information I get an "error, please contact customer service" message. When I contact customer service (twice) the reps tell me that after consulting with the "back office" they see that the vehicle model is equipped with the necessary equipment but that "the final paperwork has not been received by AT&T". The AT&T reps both encouraged me to return to the dealership and ask them to "enter a retail and wholesale work order".

Back at the dealership when I asked my sales guy if there was some paper work that they needed to do at the dealership I got a blank stare and then the sales guy at the next desk said, "That's not us, that's something Ford should have done."

So, anyone had any luck activating their Sync AT&T wifi hotspot? Does anyone have any idea who I can contact at Ford to find out how to get the information over to AT&T? Do I go back to the dealership and report it as a warranty issue?

Thanks in advance for any advice or feedback.

Jason Fitzgerald
Kailua, Hawai'i

2019 T-350 148" MR 12 Seat XLT - Ingot Silver

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post #2 of 11 (permalink) Old 05-19-2019, 06:00:AM
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That is listed as a new feature for the 2020 model, does your 2019 owners manual have any instructions that include it?
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post #3 of 11 (permalink) Old 05-19-2019, 09:17:AM
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The 2019 owners manual refers to a Vehicle Hotspot (if equipped) on page 446. I have not pursued activating it as I am on Verizon. I wonder if it's locked to AT&T or unlocked for any carrier?

There is no mention of a hotspot in the 2019 transit sales brochure, surely it would be there.
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post #4 of 11 (permalink) Old 05-19-2019, 09:45:AM
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You might ask about updating the Sync firmware in case it is a feature that was enabled in a later version.
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post #5 of 11 (permalink) Old 05-19-2019, 09:59:AM
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Ford states WiFi Hotspot became available in 2018MY with Sync 3.

https://owner.ford.com/tools/account/wifi-hotspot.html
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post #6 of 11 (permalink) Old 05-19-2019, 03:58:PM
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Originally Posted by jcfitz7 View Post
Hello All,



I am not sure if this belongs in Tech/Electronics or Tech/Accessories or maybe Service & Troubleshooting...



My 2019 T350 148" MR, Code X2C has a Sync 3 system installed. My understanding is that the vehicle has the necessary wireless equipment to allow it to be enabled as an At&T Wifi hotspot connection for up to 10 devices. I have tried for the last few days to register an account at AT&T's myvehicle site. The site asks for a manufacturer and VIN in order register an account. When I enter my information I get an "error, please contact customer service" message. When I contact customer service (twice) the reps tell me that after consulting with the "back office" they see that the vehicle model is equipped with the necessary equipment but that "the final paperwork has not been received by AT&T". The AT&T reps both encouraged me to return to the dealership and ask them to "enter a retail and wholesale work order".



Back at the dealership when I asked my sales guy if there was some paper work that they needed to do at the dealership I got a blank stare and then the sales guy at the next desk said, "That's not us, that's something Ford should have done."



So, anyone had any luck activating their Sync AT&T wifi hotspot? Does anyone have any idea who I can contact at Ford to find out how to get the information over to AT&T? Do I go back to the dealership and report it as a warranty issue?



Thanks in advance for any advice or feedback.


Sounds like a warranty claim at the service desk.


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post #7 of 11 (permalink) Old 05-19-2019, 05:06:PM
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isn't it only "on" when the engine is running?
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post #8 of 11 (permalink) Old 05-19-2019, 06:46:PM Thread Starter
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Sounds like a warranty claim at the service desk.


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post #9 of 11 (permalink) Old 05-20-2019, 11:24:AM
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I think you need to have a "sync connect" vehicle which is different from the sync 3 vehicles

Vehicles equipped with SYNC Connect: SYNC Connect is an optional feature on select 2017 and newer model year vehicles and includes service for five years from the vehicle sale date as recorded by the deale

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post #10 of 11 (permalink) Old 05-20-2019, 02:56:PM Thread Starter
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I think you need to have a "sync connect" vehicle which is different from the sync 3 vehicles

Vehicles equipped with SYNC Connect: SYNC Connect is an optional feature on select 2017 and newer model year vehicles and includes service for five years from the vehicle sale date as recorded by the dealer
I think you may be correct. I was under the impression it was a "standard" feature on all Sync 3 equipped Transit Wagons. Based on this page I believe it is/was really only available in a limited number of vehicles. Bummer.

https://owner.ford.com/support/how-t...-fordpass.html

Quote:
Vehicles equipped with SYNC Connect: SYNC Connect is standard on the 2017 Escape Titanium and is included in the SE Technology Package (201A). For 2017 Fusion, it is standard on the Fusion Platinum and Platinum Hybrid. In addition, when the Driver Assist Package (90A) is ordered, it is standard equipment for the Fusion SE (202A), Titanium (300A), V6 Sport (401A), SE Hybrid (602A), and Titanium Hybrid (700A). For 2017 F-150, it is standard on the King Ranch® , Platinum and Limited. It is also included equipment for the Lariat Luxury (502A) and Raptor Luxury (802A) and optional for the XLT Mid (301A), XLT Luxury (302A; not available with Regular Cab), Lariat Base (500A), Lariat Mid (501A), and Raptor Mid (801A).

Jason Fitzgerald
Kailua, Hawai'i

2019 T-350 148" MR 12 Seat XLT - Ingot Silver

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Last edited by jcfitz7; 05-20-2019 at 03:14:PM.
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