New Van Didn't Get Far. - Page 2 - Ford Transit USA Forum
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post #11 of 489 (permalink) Old 01-08-2016, 08:11:PM
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Originally Posted by jonsobi View Post

I plan to approach Ford Customer service to make my case for new tires.
Oh, indeed. This really sucks for you...since my time on the forum I've considered you a nice guy. But yes, it is happening.

You'll get through it as we always do. I, like you, think that it got jacked during transport. I think their dropping the subframe is quite telling...you would think that if they knew where the issue lie they'd focus on that part...hmmm, I think I'd insist that they look REAL CLOSE look at where that thing mates up with the body.

They're probably going to try everything short of replacing the subframe...something I would surely mention, frequently.

I sincerely wish you the best of luck...however, if this drags on with repeated visits, make sure you document everything little thing and take pictures. It would be nice if you could get in there and get some shots of it all tore apart...maybe try to work that, huh?

You may end up dealing with Ford Corp. on this. I have a feeling when it's all said and done, they'll get you squared away.

Let's hope it fixes up right the first time!

'16 T150-148" MR-Caribou-3.5EB-3.73LS-Premium Pkg-Leather-Side and back glass-Alloys-Block heater-Short power heat + sig-Reverse sensors. Here comes the painter with the real nice van...
Ordered 10/26
Built 12/23...in transit two days later
ETA Jan 13-19
Laid before my feet on Jan 14
I'd put a TRUMP bumper sticker on it, but I'm quite certain it would be vandalized.
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post #12 of 489 (permalink) Old 01-08-2016, 08:11:PM
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jonsobi

You need to call Ford Customer Service and get your information on file along with a case number. The fact that the front end caused the tire problem should make Ford replace the tires as part of the corrective action.
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post #13 of 489 (permalink) Old 01-08-2016, 09:35:PM Thread Starter
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Update as of 4pm, 8 January 2016.

The Dealer reset the sub-frame, replaced the bolts, and tweaked the alignment. All parameters now show within specs, on paper.

I test drove my Transit with the tech who did the work. There may have been some improvement, but the Transit still has an unmistakable tendency to wander left any time the steering wheel is let go. It did this travelling east, and then again returning west, so wind was not a reason. Whether I drove the van at 35, or 65, it wandered left into the oncoming lane. I think the tech was getting worried when I let it go to the far shoulder, but I wanted to make a point.... this is a dangerous flaw.

The van still also has a fine tremor on the steering wheel at 60-65 MPH.

When I returned with the results, my service adviser referred me up to the service manager, as he had done all he could do at his level to resolve the problems.

I got good feedback from meeting with the service manager. Once he got the history, he engaged and committed quickly to pursuing the issues until a resolution is found. They will take the van in again next week and take another closer look at all the tires.

I have no complaints about how Horne Ford is handling the issues. They are positive, empathetic, and are going about things methodically, adhering to Ford procedures. They are all very professional, and that helps to get me through this process.

I will still follow up on Monday with Ford Customer Service to get them in the loop, and appeal for new tires based on damage from the bad mis-alignment.

Appreciate all your feedback and support. Will keep you posted.

MY TROUBLED TRANSIT - 2016 T150, MR, RWB, 3.5EB. Delivered 11/15 with major steering, tire, & alignment defects. Had 6+ front-end and Sub-Frame alignments. 6 defective tires replaced. Also Steering Rack, 2 Axle Seals, Diff Gasket, Rear Brakes and Rotors, PS Pump, Wet Air Filter, Hi stop-light. Crankcase P Sensor failed at 23,500 kms. To Date, 39 days at Ford Service. See "New Van Didn't Get Far"
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post #14 of 489 (permalink) Old 01-08-2016, 11:10:PM
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I would imagine this goes without saying, but have them move the worn tires to the rear before the next test drive.
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'16 T150-148" MR-Caribou-3.5EB-3.73LS-Premium Pkg-Leather-Side and back glass-Alloys-Block heater-Short power heat + sig-Reverse sensors. Here comes the painter with the real nice van...
Ordered 10/26
Built 12/23...in transit two days later
ETA Jan 13-19
Laid before my feet on Jan 14
I'd put a TRUMP bumper sticker on it, but I'm quite certain it would be vandalized.
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post #15 of 489 (permalink) Old 01-09-2016, 01:17:AM Thread Starter
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Quote:
Originally Posted by Byron the Painter View Post
I would imagine this goes without saying, but have them move the worn tires to the rear before the next test drive.
They did that already. it made no difference.

MY TROUBLED TRANSIT - 2016 T150, MR, RWB, 3.5EB. Delivered 11/15 with major steering, tire, & alignment defects. Had 6+ front-end and Sub-Frame alignments. 6 defective tires replaced. Also Steering Rack, 2 Axle Seals, Diff Gasket, Rear Brakes and Rotors, PS Pump, Wet Air Filter, Hi stop-light. Crankcase P Sensor failed at 23,500 kms. To Date, 39 days at Ford Service. See "New Van Didn't Get Far"
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post #16 of 489 (permalink) Old 01-14-2016, 08:56:PM Thread Starter
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Update - Road Force Balancing

By the removal and re-positioning of the sub-frame on my wandering-left T150, the techs brought the hitherto wonky front alignment back within Ford specs. The alignment printout for my brand new Transit now shows all green. Disappointingly, the silly van still drifts to the left like a young Democrat, and gives off unwanted steering wheel vibes.

So, back in to Horne Ford at 0745 this morning. The Service Manager, having corrected the alignment, has instructed his crew to Load-Force Balance all the tires. They explained what that was, but, having never heard of it before, I had to Google it.

Apparently this specialized tire balancing process and equipment puts the wheel and tire under hundreds of pounds of load while sensors detect unsprung weight anomalies that cannot be detected by normal balancing equipment. You may want to google it too in case I missed something important.

Turns out there were two very bad tires, and the other two were just a little bad. They have ordered two new tires (Ford insists on replacing bad Hankooks with new, hopefully not bad, Hankooks). The other two tires were rotated on the rims as per the Load Force equipment, and are "within Ford Specs".

Robert Horne Ford offered me a rental car whilst the new tires get delivered and installed, hopefully NLT tomorrow. That was nice, a white Focus for my spouse to play with (she has yet to sit in the Transit cockpit).

I am taking this all in stride - life being too short to get bent over things beyond my control. And the lads at Horne seem like a good bunch with the best of intentions. Can't fault them.

May the Load Force be with me.
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MY TROUBLED TRANSIT - 2016 T150, MR, RWB, 3.5EB. Delivered 11/15 with major steering, tire, & alignment defects. Had 6+ front-end and Sub-Frame alignments. 6 defective tires replaced. Also Steering Rack, 2 Axle Seals, Diff Gasket, Rear Brakes and Rotors, PS Pump, Wet Air Filter, Hi stop-light. Crankcase P Sensor failed at 23,500 kms. To Date, 39 days at Ford Service. See "New Van Didn't Get Far"
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post #17 of 489 (permalink) Old 01-14-2016, 09:08:PM
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Interesting. Certainly an oddity. Good update.

Transit 250 Cargo MR LWB 3.5L w/3.31

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post #18 of 489 (permalink) Old 01-15-2016, 01:47:AM
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Quote:
Originally Posted by jonsobi View Post
By the removal and re-positioning of the sub-frame on my wandering-left T150, the techs brought the hitherto wonky front alignment back within Ford specs. The alignment printout for my brand new Transit now shows all green. Disappointingly, the silly van still drifts to the left like a young Democrat, and gives off unwanted steering wheel vibes.

So, back in to Horne Ford at 0745 this morning. The Service Manager, having corrected the alignment, has instructed his crew to Load-Force Balance all the tires. They explained what that was, but, having never heard of it before, I had to Google it.

Apparently this specialized tire balancing process and equipment puts the wheel and tire under hundreds of pounds of load while sensors detect unsprung weight anomalies that cannot be detected by normal balancing equipment. You may want to google it too in case I missed something important.

Turns out there were two very bad tires, and the other two were just a little bad. They have ordered two new tires (Ford insists on replacing bad Hankooks with new, hopefully not bad, Hankooks). The other two tires were rotated on the rims as per the Load Force equipment, and are "within Ford Specs".

Robert Horne Ford offered me a rental car whilst the new tires get delivered and installed, hopefully NLT tomorrow. That was nice, a white Focus for my spouse to play with (she has yet to sit in the Transit cockpit).

I am taking this all in stride - life being too short to get bent over things beyond my control. And the lads at Horne seem like a good bunch with the best of intentions. Can't fault them.

May the Load Force be with me.
Appreciate the positive attitude and sharing the info with us!!!!

Hopeful future owner of:
T150 Wagon XLT, RWB, MR, 3.5L EcoBoost, 3.31 LS, Silver, 10-Psngr, HD Tow Pckg, Factory-Intstalled Upfitter Switches, Running Board, Privacy Glass, Keyless-Entry Keypad, Engine Block Heater, Perimeter Alarm, Securilock PATS, Reverse Sensing, Dual Batteries, Short-Arm Power Heated Mirrors, Aluminum Wheels, MyKey, All-Weather Mats, Trailer Brake, Pwr Invrtr, Lane Keeping Alert, SYNC 3 with Nav, Leather 10-Way Pwr Frnt Seats!
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post #19 of 489 (permalink) Old 01-15-2016, 06:59:PM Thread Starter
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More Bad News on Alignment Problem

Update as of today, Friday 15th.

Horne Ford successfully replaced the two bad tires and Road Force Balanced the new tires. My SA reports this afternoon that all vibration is now gone, but their test drive reveals the van STILL wanders left.

They now have it on the alignment rack again to try to make adjustments. The SA said that despite removing and adjusting the sub-frame, the right camber is still out of spec.

They will keep the van for another day to try yet again to remedy the left-pulling by making alignment adjustments.

Despite Horne Ford's considerable efforts to correct the steering problems, it is now clear to me that a serious defect has existed in my new Transit since delivery day.

As you may recall, I returned the van to the selling dealer 15 minutes after I took delivery with some serious vibration and steering pull. Their service tech test drove it with me and confirmed the bad vibration and pulling to the left. They balanced a tire, told me the alignment was okay, and sent me on my way. They were mistaken.

I reluctantly called Ford Customer Service today and opened a case file.

I will hear from a regional rep by COB Monday.

MY TROUBLED TRANSIT - 2016 T150, MR, RWB, 3.5EB. Delivered 11/15 with major steering, tire, & alignment defects. Had 6+ front-end and Sub-Frame alignments. 6 defective tires replaced. Also Steering Rack, 2 Axle Seals, Diff Gasket, Rear Brakes and Rotors, PS Pump, Wet Air Filter, Hi stop-light. Crankcase P Sensor failed at 23,500 kms. To Date, 39 days at Ford Service. See "New Van Didn't Get Far"
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post #20 of 489 (permalink) Old 01-15-2016, 07:23:PM
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Corporate time! Well, you've got a handfull of proof since day one. I'm sure Ford will take care of you.

Some of these high end body shops have machines that measure precisely with lasers...for frame straightening, and such. My concern first and foremost would be the places the subframe marries up to the body...if that's jacked I'd insist on a new van.

If it's in the subframe...at least the van isn't trashed but man, that's a lot of work, everything up there sits on it. I've looked at mine, of course, and there is quite a bit going on with several large pieces. The first thing I would ask of Mr. Rep is "How about we replace the entire subframe", and if not, then what pieces? Who knows...he may already have a solution for ya. New van!!!

Good luck, good luck...

'16 T150-148" MR-Caribou-3.5EB-3.73LS-Premium Pkg-Leather-Side and back glass-Alloys-Block heater-Short power heat + sig-Reverse sensors. Here comes the painter with the real nice van...
Ordered 10/26
Built 12/23...in transit two days later
ETA Jan 13-19
Laid before my feet on Jan 14
I'd put a TRUMP bumper sticker on it, but I'm quite certain it would be vandalized.
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