Steering Pump Failure - Ford Transit USA Forum
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post #1 of 10 (permalink) Old 06-24-2016, 05:24:AM Thread Starter
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Steering Pump Failure

I have a 2015 Ford Transit 150 used for business purposes. The steering pump has failed and needs replacement under warranty. The part is NOT AVAILABLE !! Ford does not have the part to replace a brand new vehicle under warranty !! UNBELIEVABLE !! The van has been parked at the dealership for almost a month and no dealer can find the part and the ETA on the part being available is "UNKNOWN".

HOW CAN THAT BE ?? I bought a $34k new commercial van from Ford and it's worthless and parked at the dealership. NO one at the dealership can do anything. I am completely and totally screwed by Ford !!!!

I have bought about 20 Ford vehicles in the past year for our fleet and the Ford Transit was a new model for us and we had bought 3 so far. We will no longer be buying Ford vehicles of any model type. Unbelievable !!
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post #2 of 10 (permalink) Old 06-24-2016, 07:21:AM
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I had mine replaced last month. Must have gotten one of the last ones.

MY TROUBLED TRANSIT - 2016 T150, MR, RWB, 3.5EB. Delivered 11/15 with major steering, tire, & alignment defects. Had 6+ front-end and Sub-Frame alignments. 6 defective tires replaced. Also Steering Rack, 2 Axle Seals, Diff Gasket, Rear Brakes and Rotors, PS Pump, Wet Air Filter, Hi stop-light. Crankcase P Sensor failed at 23,500 kms. To Date, 39 days at Ford Service. See "New Van Didn't Get Far"
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post #3 of 10 (permalink) Old 06-24-2016, 09:25:AM
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Parts for these things must be piling up at salvage yards by now, unless they're so valuable they're being stripped and shipped. Maybe check into that. Otherwise, I'd insist on a rental replacement in the meantime.

'16 T150-148" MR-Caribou-3.5EB-3.73LS-Premium Pkg-Leather-Side and back glass-Alloys-Block heater-Short power heat + sig-Reverse sensors. Here comes the painter with the real nice van...
Ordered 10/26
Built 12/23...in transit two days later
ETA Jan 13-19
Laid before my feet on Jan 14
I'd put a TRUMP bumper sticker on it, but I'm quite certain it would be vandalized.
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post #4 of 10 (permalink) Old 06-24-2016, 09:28:AM
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Was your pump noisy before it failed?

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2017 Ingot Silver, Cargo, Medium roof, 148"WB, standard length. 3.5L Ecoboost.
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post #5 of 10 (permalink) Old 06-29-2016, 03:26:AM
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i know mine is noisy but only when going in reverse and only 20% of the time
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post #6 of 10 (permalink) Old 06-29-2016, 10:44:AM
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Quote:
Originally Posted by tims007 View Post
i know mine is noisy but only when going in reverse and only 20% of the time
Are you sure it's the steering pump? I can't see how going in reverse would affect the pump.

🙈🙉🙊
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post #7 of 10 (permalink) Old 07-01-2016, 12:50:PM
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21 days and problem not resolved falls under lemon law. Amazing how fast they can find a part if you mention lemon law.
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post #8 of 10 (permalink) Old 07-10-2016, 09:37:PM
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Garage
If I was you I would call customer service at Corporate and tell them that you either need your van fixed or replaced immediately and if the person who you talk to can't resolve your problem ask to speak to their supervisor and continue up the chain till you get someone who can rectify your problem immediately. Oh yeah do not take no for an answer. your dealer don't care if your van sets there for a year cause they have your money already. This will work if you don't take no for an answer.
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post #9 of 10 (permalink) Old 07-11-2016, 01:08:AM
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I agree, with purchasing 20 vehicles from Ford recently I'd call corporate and lay it on the line. You are a good customer and should be treated as such. Quite often the local dealer isn't the best solution........

I might also do a little searching on my own just to see what can be turned up.

BTW, what was the symptoms of the pump failure?
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2016 T250 148" MR Cargo 3.2L 3.73 LS all around windows
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post #10 of 10 (permalink) Old 08-31-2016, 03:42:PM
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Just had mine done. Took three days. Still not impressed.

RIP Lemmy. Of all the things I've lost, I miss my mind the most.

Long tall cargo 250 3.2 3.73lsd
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