Capless fuel system- SHEER STUPIDITY - Ford Transit USA Forum
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post #1 of 41 (permalink) Old 05-04-2017, 05:26:PM Thread Starter
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Capless fuel system- SHEER STUPIDITY

Well,

I just bought a brand new 2016 t350 XLT 3.5ecoboost. It's a medium room LWB model.

I have had it for TWO weeks. It has 1700 miles on it. 539 of which were from the dealer driving it to their dealership in NJ from MA.

Anyway, the first 3 or 4 times I filled the thing up it worked as expected I guess. ( I have never owned a capless fuel style car before this).

I went to fill up the other night and I was not able to put the pump handle in deep enough to fuel up. I ended up getting gasoline splashed all over my shirt and pants and had to ride home reeking of fuel in my new van. What bull**** that was. Not happy to say the very least.

So I brought the vehicle in the next day to have it looked at. It has been there for 3 days and I just got the report back that I can pick up the vehicle, but it will have to come back in a few days when a NEW GAS TANK REPLACEMENT comes in.

On a vehicle with 1700 miles that is two weeks old!?

Also pathetic that I wasn't given a courtesy car all this time and am being told I can pick up my van in the mean time while the dealer waits for the tank to come in so I can get around for my woodworking business... But oh btw, I'll have to stand at the pump for about 20 minutes to fuel and repeatedly pump the fuel handle and trickle in small amounts of gas until I have enough.

Sorry but WTF kind of service is this!? This is absurd. I would be out of business if I treated my customers like this.

I'm not sure who the intern was at ford that thought over complicating the fuel delivery system was a good idea, but this should fall under KISS and "If it ain't broke, DONT FIX IT."

the standard gas cap which has been working like a charm for, what, 100+ years suddenly needs a revamp? So now there are spring loaded, breakable parts inside the fuel tank neck which evidently don't hold up. And then to fix it, the mechanic has to replace the entire freaking fuel tank!?

This to me is absolute stupidity. I understand trying to be innovative and all... But put that R&D elsewhere. We the consumers should not even have to think twice about how we put the pump nozzle into a vehicle and worry every time about breaking this overcomplicated POS.


Wondering if anyone else has had problems with their fuel hatch. Ford had this system on a number of their vehicles.

When I was looking this up, I found a news video of a guy who literally had to drive away with the pump handle and fuel hose after it became stuck in his vehicle. The fire fighters called in to handle it felt that was the safest option because they couldn't free it from the vehicle.

Again... WTF!? Are you kidding me!?

Without a doubt, this is my first and last Ford I will ever buy. I'm dreading all the other BS that is probably coming as this vehicle ages. Unless I just trade this thing in pronto while it's still new.

We were looking at getting the new Explorer for the wife and kids, but after this experience, no thanks. I've never hand issues right off the bat with a brand new vehicle. And I'm just loving the exemplary lack of service on the courtesy car for a warranty fix.
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post #2 of 41 (permalink) Old 05-04-2017, 06:32:PM
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You're fortunate, some have a much worse problem with the capless systems! (Not just on Transit.) There are apparently a small number of fuel filler nozzles out in the wild that have a sort of ridge on them about 1-1.5" from the end. If you insert one of them into the capless filler it's possible for one of the little flapper doors in the filler neck to get wedged behind that ridge - and you can't get the nozzle out! It takes a very thin shim of some sort to slide down the nozzle to push the flap out of the way. There are a few Youtube videos about it.

Yeah, silly overcomplicated system. When I picked up my van and was talking with the dealer I mentioned I thought it was a dumb idea. He said Ford did it because they had customer focus group data that showed women didn't like having to touch the filler cap! Phooey...

My bigger gripe with the filler, though, is the door. WAAAY to easy to snag it with clothing getting out of the vehicle. So far I've just found it standing open, others have damaged the filler door hinge and had to have it replaced.

Edit: Hah! I must have selective reading today. Just glanced over your post again and see you found the YT videos about the nozzle getting stuck! Don't mind me, my mind is fading...

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post #3 of 41 (permalink) Old 05-04-2017, 07:18:PM
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I thought it was part of the sealed system for using ethanol based fuel. I think it is convenient, I hope mine does not cause me any trouble?

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post #4 of 41 (permalink) Old 05-04-2017, 08:27:PM
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I have owned mine for 6 weeks or so, maybe 2,000 miles and have had no trouble. Will keep an eye out for the filler neck ridge on future fill ups!

Part problems you encountered is the dealers fault, next time try another ford dealer if possible.

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post #5 of 41 (permalink) Old 05-04-2017, 09:07:PM Thread Starter
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Needles to say I will be sure to be the only person to fuel this thing up.

Out here in New Jersey we have gas attendants that fill your vehicle up. And if they are over zealous with putting the pump in I could see this piece of garbage be broken again, or worse, the pump stuck.

If the reasoning for switching to this really is that some people just didn't want to turn the gas knob then The people at Ford that made this decision are dim witted.

This replacement is on their dollar. I can only imagine the millions in annual loss due to similar occurrences all to appease a small percentage of owners. And add to that anyone else like me who will never buy a Ford vehicle or any other with this system in place again.

If anything, offer it as an option; maybe. That's a big maybe because for me this thing has at best an 80% success rate which doesn't cut it when you compare that to a vehicle'a lifetime of fuel-ups.

I called up a ford dealer to see if they even had a part to convert this to a conventional style tank. Of course they don't, but it was worth a shot asking anyhow.

In speaking with the parts guy, he did say, "Yeahh they go bad and need to be fixed occasionally..."

Completely nonchalantly as if it's the norm and just what you have to do....

WHY!?

Why should consumers have to be bothered by yet another hit to their wallet and their time to fix something that worked flawlessly for decades prior to this ridiculous design flaw?

sigh... It felt great buying a new van. I went for the ford vs the sprinter and pro master. I was feeling great and confident in my decision. Boy how that has changed. I'm already trying to figure out what my moves are to dump this bucket of s*** for something that is actually reliable.

Built Ford tough my ass.
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post #6 of 41 (permalink) Old 05-04-2017, 09:22:PM
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Is Ford the only van that has such a system?

If yes, advance to GO and collect $200 you stud - if no, Go To Jail you whining crybaby.
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post #7 of 41 (permalink) Old 05-04-2017, 10:46:PM
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Originally Posted by SeidoWoodwork View Post
Needles to say I will be sure to be the only person to fuel this thing up.

Out here in New Jersey we have gas attendants that fill your vehicle up. And if they are over zealous with putting the pump in I could see this piece of garbage be broken again, or worse, the pump stuck.

If the reasoning for switching to this really is that some people just didn't want to turn the gas knob then The people at Ford that made this decision are dim witted.

This replacement is on their dollar. I can only imagine the millions in annual loss due to similar occurrences all to appease a small percentage of owners. And add to that anyone else like me who will never buy a Ford vehicle or any other with this system in place again.

If anything, offer it as an option; maybe. That's a big maybe because for me this thing has at best an 80% success rate which doesn't cut it when you compare that to a vehicle'a lifetime of fuel-ups.

I called up a ford dealer to see if they even had a part to convert this to a conventional style tank. Of course they don't, but it was worth a shot asking anyhow.

In speaking with the parts guy, he did say, "Yeahh they go bad and need to be fixed occasionally..."

Completely nonchalantly as if it's the norm and just what you have to do....

WHY!?

Why should consumers have to be bothered by yet another hit to their wallet and their time to fix something that worked flawlessly for decades prior to this ridiculous design flaw?

sigh... It felt great buying a new van. I went for the ford vs the sprinter and pro master. I was feeling great and confident in my decision. Boy how that has changed. I'm already trying to figure out what my moves are to dump this bucket of s*** for something that is actually reliable.

Built Ford tough my ass.
Dude, chill out. Every make and model has it quirks, every manufacturer it's shortcomings, and every brand it's good and bad dealers. If you are expecting perfection from a horseless carriage, you are setting yourself up for misery. Deal with the bad, enjoy the good. You're a woodworker already, you should have some sense of Zen.....
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post #8 of 41 (permalink) Old 05-04-2017, 10:52:PM
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The reason they went capless is because of the overwhelming number of check engine light service request due to loose gas caps. Those that ignored the light ended up with water in their fuel and produced excessive pollutants. It's not a stupid idea at all, just needs a little refinement.

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post #9 of 41 (permalink) Old 05-05-2017, 12:16:AM
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Funnel to fill from a gas can

In the interim have you tried filling the tank through the funnel they give you to open the capless fuel tank if you need to fill with a gas can? Might save you some angst while standing at the pump trying to dribble fuel in.

Have faith. We have one on our F150 and it has been flawless and super simple.

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post #10 of 41 (permalink) Old 05-05-2017, 04:04:AM
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I'm sorry that you've had this issue, it sounds quite frustrating. This has never been a problem with our fuel filler (we have over 60k miles so far), nor have I had any issues with the many Fords we've had over the years.

For that matter, the other brands I've had over the years have been enjoyable too. I did however, have an issue with a brand new Chrysler Town & Country that really bothered me yet I did not write off all of Chrysler Corp over it and that van went 160,000 miles after that with no more issues.

YMMV

XLT wagon Silver/Charcoal, 2-12 Passenger (on any given day), alloy wheels, Ionic running boards, various modifications ongoing.
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