2015 T250 Transmission problems since new. - Ford Transit USA Forum
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post #1 of 31 (permalink) Old 05-19-2016, 01:30:PM Thread Starter
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2015 T250 Transmission problems since new.

Since last June Ford has been troubleshooting transmission problems with my 2015 Transit T250 with the Diesel engine. The Van was purchased for my business with plans of purchasing 3-4 more. This van has spent most of the last year in the dealership waiting for Ford Engineering to instruct the dealer on what repairs to try. They will have the van three weeks and we will pick it up. Then have it towed back in the same day.

They have replaced the Transmission Control Module three times. Rebuilt the entire transmission once and that was the only think that worked short term. Now after 6 weeks sitting at the dealership they say they are going to replace the torque converter. They have recently for testing added some external wiring jumpers externally to the wiring harness.

I have purchased fords for years and they have always been flawless. Currently 3-2015 alone plus a bunch of Freestars for service vans. But this van is tarnishing my view of the quality products I thought ford produces.Nobody gives a **** and it takes months for them to fix the problem. When I do engage customer service. (Which can only be done through twitter btw) They tell me yup we are working on it and we provide you with an update in a week or so. Which blows my mind. A week your going to call me back in a week to tell me they are still working on it. Just crazy how nobody cares.

It's to the point that I may have to get a lawyer involved. I tried being the nice guy for almost a year and it has got me nowhere. The van was purchased and operates in Ontario Canada and we don't have any lemon laws here. There is some organizations that help fight for owners but they don't cover any vehicle used for business.

I just want Ford to fix the problem or buy back/trade back the vehicle. The won't talk or entertain any ideas besides actually fixing the vehicle. It getting extremely frustrating.
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post #2 of 31 (permalink) Old 05-19-2016, 02:45:PM
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My experiences were very similar. Ford will not replace your vehicle, no matter how often it fails. The CAMVAP arbitration program is available, but will only cover a clear manufacturing defect that can not be repaired. You must prepare your case, and Ford will prepare theirs. Arbitration will not address loss of use, or loss of confidence issues. It also takes several months.

It has been made explicitly clear to me that for replacement, Ford will only respond to a lawyer or a CAMVAP case. They will never voluntarily do anything other than continue to REPAIR the vehicle indefinitely.

That's just the way it is, and it is important that buyers out there are aware of this reality in Canada.
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post #3 of 31 (permalink) Old 05-19-2016, 05:59:PM
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Interesting...what's the problem? Losing power, slipping, or something else? Not a common thing to hear about, the 6R80 has been in service with Ford products since 2007. The 6R80 is a licensed reproduction of the ZF 6HP26, which has been used in European brands since 2002.

It's not very common to hear of issues, so I'm curious to hear what yours is doing.
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post #4 of 31 (permalink) Old 05-19-2016, 06:16:PM
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Tom, not sure why you would be in a position to hear about every transmission problem with Ford or any other manufacturer. The unfortunate fact is, mechanical things do fail from time to time. The OPs point seems to be more about the repeated failure of the manufacturer to resolve the issue.

Two separate issues IMO.
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post #5 of 31 (permalink) Old 05-19-2016, 06:20:PM
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I think you misunderstand me John. My point was that transmission problems are uncommon, which is why I'm interested in what the failure is. Nothing more.
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post #6 of 31 (permalink) Old 05-19-2016, 06:21:PM
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It would still be nice to know what's going on.
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post #7 of 31 (permalink) Old 05-21-2016, 11:54:AM Thread Starter
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Hey Guys, Thanks for your response. Sorry for not getting back sooner. I'd would of expected to get a email if the I had gotten a response to my original posting.

The van always had a shutter and slippage between gears. It would always shutter if you just gave it a little more gas on the HWY. It would shutter before picking up speed or making a shift. After numerous times at for they claimed this "Torque converter shutter is normal for this type of vehicle". Then the vehicle would stop down shifting after I got off the hwy. It would stay stuck in four gear and would stay there until I turned the vehicle on and off again. Ford replaced they Transmission control module and that seemed to correct that issue. Currently the van is on its four transmission control module. After that I lived with the shutter and slipping of the transmission because I actually need this van for my business. Unfortunately the slipping got so bad that the vehicle wouldn't move after about 10 minutes of driving. If I pulled over and let it cool off I could go a few more minutes before it slipped again. Ford then rebuilt the entire transmission, they said they found the problem. It was some sort of transmission cooler/heat exchanger that was allowing engine coolant into to the transmission and contaminating all the plates and clutches. After the rebuilt the transmission worked flawless for about 15,000km. Even the shutter was gone and fast smooth shifts. Kinda funny how Ford claimed that the shutter they couldn't get rid of before which they claimed was normal to that vehicle disappeared after the rebuild. But once again the problems came back. So the poor shifts and shudder are always there but the slipping out of gear usually starts after 45 mins to 60 mins of run time.

It blows my mind how Ford could careless about making this right and fixing my van in a timely matter. It's been a year and still no fix. The van sits at the dealership waiting for repairs for months at a time. They even had to machine the brakes because they all seized up from it sitting so long. I don't want to sell this problem to someone else but it may be time to go back to the sprinters.
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post #8 of 31 (permalink) Old 05-21-2016, 12:20:PM
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Wow...that's quite a history.

The Transit uses an oil-to-water cooler that exchanges heat between the transmission and the cooling system. Coolant contamination will destroy a transmission in short order, so that part makes sense. You can see contamination easily on the transmission dipstick, but of course Ford made this challenging to check by having the dipstick underneath the van.

Have they pressure tested the cooling system the latest time around?

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post #9 of 31 (permalink) Old 05-21-2016, 03:18:PM
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If coolant was the problem the first controller swap wouldn't have made a difference.

A new transmission is in order.
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post #10 of 31 (permalink) Old 05-28-2016, 10:01:AM Thread Starter
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Update -They are still waiting for the replacement torque converter and now are going to replace some internal wiring in the transmission. I phone the dealership once a week for an updates since no one ever calls me. Did I mention I left messages for two days with the service department and even sent a text to the service departments cell phone. Also after complaining on tweeter a little over a week ago the Customer relations people called me within a hour and said they would give me an update in a week..still no word from them, should I be surprised? Finally after waiting on hold for 30 minutes I got an answer today that nothing has happened since last week. Ford just doesn't get customer service or urgency. This isn't some car that I use for my commute, It my lively hood and I need the van to make a living. The 2016 F-150 loaner is useless to me. I have to use my own F-150(because it has a trailer hitch and the rental they gave me dose not) to pull an enclosed trailer with all my tools in to try and take care of business. Then rental they gave me sits in my shop while I put mileage on my own vehicle because no one at ford cares.Instead of having all my tools organised in the my nice big van I stuck tripping over them in a trailer. This van was going to be the first of many for my growing business. We went with ford over Mercedes because we don't like the rust we see on the sprinters and all our other vehicles are ford. I personally own 3-Freestars,2015 F-150 Platinum, 2015 Escape titanium, 2015 Transit T250 High Roof Diesel. My father has a Navigator. I upgrade my pick up every two to three years and have been a very good ford customer. You think they would try and return the favour. Not to mention I have switch countless friends over to ford. Now my friends are all asking me if it was the right manufacture to recommend and honestly I don't think so any more.
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