Transit Diesel Nightmare - Page 3 - Ford Transit USA Forum
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post #21 of 26 (permalink) Old 02-28-2016, 02:36:PM
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What a pain in the neck ! Keep fighting ! Don't believe everything the service department tells you !

I had a service manager at a dealership tell me that it was my fault that the front left brakes were going metal to metal for the 6th time and destroying the rotor on my Dodge 1 ton van every 4,000 miles because I was pressing exclusively on the Left Side of the Brake Pedal.
They thought I was a dope. I walked into the owner's office and told him the song and dance I was given, service manager fired on the spot.

After factory sent out engineer from Detroit, larger wheel cylinders were placed on rear brakes and proportioning valve was replaced.
That solution doubled the life of my front brakes to a whopping 8,000 miles. Dealership covered brakes as a courtesy until 50000 miles then told me to pack sand. Sold truck. Haven't owned another Dodge since.
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post #22 of 26 (permalink) Old 06-11-2016, 04:36:PM
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Originally Posted by mlempire5 View Post
What a pain in the neck ! Keep fighting ! Don't believe everything the service department tells you !

I had a service manager at a dealership tell me that it was my fault that the front left brakes were going metal to metal for the 6th time and destroying the rotor on my Dodge 1 ton van every 4,000 miles because I was pressing exclusively on the Left Side of the Brake Pedal.
They thought I was a dope. I walked into the owner's office and told him the song and dance I was given, service manager fired on the spot.

After factory sent out engineer from Detroit, larger wheel cylinders were placed on rear brakes and proportioning valve was replaced.
That solution doubled the life of my front brakes to a whopping 8,000 miles. Dealership covered brakes as a courtesy until 50000 miles then told me to pack sand. Sold truck. Haven't owned another Dodge since.
What does that have to do with a Transit Diesel ? ?
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post #23 of 26 (permalink) Old 06-28-2016, 12:35:PM Thread Starter
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We won!!!! We finally had our day in court with Zeigler Ford of Lowell, Michigan. Open and shut case. Court said it was obvious the contamination happened with in the dealer's custody.


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post #24 of 26 (permalink) Old 06-28-2016, 12:54:PM
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Cool! So what was the judgement? Refund for the repairs or better than that?

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post #25 of 26 (permalink) Old 06-28-2016, 12:55:PM Thread Starter
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So far, a refund for the repairs plus a few incidental expenditures. We have the choice to pursue more damages for all the time we have invested. I think we probably should pursue it. We own a business, and it happened during our peak season.


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post #26 of 26 (permalink) Old 06-29-2016, 05:27:AM
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Derrick, I'm happy to hear the results, but man yeah what a PAIN IN THE ASS!
Why do so many issues these days require the courts you know?
It should be really simple, treat others how you would want to be treated right?!!!
I mean if anyone who is in charge at Zeigler were to deal with the same issue as you, they'd expect that the service shop would fix their mistake!
But yet when it happened to you they thought they could try to save some money rather than have a satisfied customer.
Give me a break.
Pursue whatever you think you need to make up for your lost time, the owner of the dealer should learn the lesson to never treat future customers this way again!
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